Communicating with Apple

2019-02-20 Thread Pat
I received an email supposedly from Apple sending me a receipt for purchases at the iTunes store. I knew it wasn’t genuine so I asked for a call back from Apple Support. I explained the situation and the person told me to send the receipt to Apple and gave me the address of Report physh...@apple

Re: External HD (Time Machine and Drive 2) problems

2019-02-20 Thread Marlene Oostryck
Hello Phillipe and Stephen, Thank you for your suggestions. Apologies for my slow response but a busy life had overtaken me! Stephen C - Yes, I do turn my iMac off periodically, but also often just put it to sleep. Turning off/on had no impact on my HD problem. Phillipe C - I didn’t have the co