Keegan Peterzell wrote:
This conversation should shift to meta sooner rather than later. I'm not
on my PC, but perhaps /Talk:OTRS/Software?
I'm not sure moving to Meta-Wiki is a good idea. OTRS is the current
software. It's unclear what a Software talk subpage would be used for.
I'm inclined to
On 21 February 2013 19:02, MZMcBride z...@mzmcbride.com wrote:
I'm not sure moving to Meta-Wiki is a good idea. OTRS is the current
software. It's unclear what a Software talk subpage would be used for.
I understood him to mean that we should move the *discussion* to meta - not
the handling
On Thu, Feb 21, 2013 at 2:12 AM, Liam Wyatt liamwy...@gmail.com wrote:
On 21 February 2013 19:02, MZMcBride z...@mzmcbride.com wrote:
I'm not sure moving to Meta-Wiki is a good idea. OTRS is the current
software. It's unclear what a Software talk subpage would be used for.
I understood
On Thu, Feb 21, 2013 at 6:02 PM, MZMcBride z...@mzmcbride.com wrote:
James Alexander wrote:
Yeah, I have to agree sadly that we need more tech support and this has
been a thing that has been ongoing for a while. I personally think it
should remain in the foundation for many reasons (the least of
On Thu, Feb 21, 2013 at 5:25 AM, MZMcBride z...@mzmcbride.com wrote:
Wikimedia is currently running OTRS version 2.4. The most recently
released OTRS version is 3.2. There's been an outstanding request to update
Wikimedia's OTRS installation for just shy of three years now:
Yes. May have been
I offered to look into this some time last year, and apply for a grant to
write an up to date piece of software. However it didn't get a good
response, with the foundation promising an OTRS update early this year...
apparent progress was made at that point, but it petered out very quickly.
Tom
Peter Gervai, 21/02/2013 11:04:
I can help supporting OTRS, and Wikimedia Hungary can officially
support it as well. I do not intend to look for alternatives, partly
because I'm quite happy with OTRS, partly because I haven't met
anything better suiting this kind of job and partly because I'm
On Thu, Feb 21, 2013 at 11:20 AM, Federico Leva (Nemo)
nemow...@gmail.com wrote:
Peter Gervai, 21/02/2013 11:04:
I can help supporting OTRS, and Wikimedia Hungary can officially
support it as well. I do not intend to look for alternatives, partly
because I'm quite happy with OTRS, partly
Peter Gervai, 21/02/2013 11:25:
On Thu, Feb 21, 2013 at 11:20 AM, Federico Leva (Nemo) wrote:
Peter Gervai, 21/02/2013 11:04:
I can help supporting OTRS, and Wikimedia Hungary can officially
support it as well. I do not intend to look for alternatives, partly
because I'm quite happy with
2013/2/21 Peter Gervai grin...@gmail.com:
On Thu, Feb 21, 2013 at 11:43 AM, Tomasz Ganicz polime...@gmail.com wrote:
I personally feel more comfortable if the OTRS system is maintained by
WMF and not by any small (or even larger) Wikimedia chapter - even my
We were talking about local
I am sorry for breaking threading; my undigestify plugin is giving me
an error.
I'm looking at https://bugzilla.wikimedia.org/22622 -- Upgrade
Wikimedia OTRS installation from 2.4.x CVS to the latest version
(3.2.1) -- and I see that Wikimedia Foundation's Rob Halsell has been
trying to get in
Just a quick reply: We have been in touch with Martin Edenhofer a few
months ago and I will try to reach out to him today.
Best,
Nicole
On 21 February 2013 13:07, Sumana Harihareswara suma...@wikimedia.org wrote:
I am sorry for breaking threading; my undigestify plugin is giving me
an error.
On 21 February 2013 12:07, Sumana Harihareswara suma...@wikimedia.org wrote:
[Sumana does ALL THE THINGS]
This is a wonderful response. Thank you!
- d.
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Thanks Sumana,
For legal reason , WMCH, as fundraising processor, had to get its own OTRS
system and queues, if it's a Movement request supported by the Foundation , we
will be more than happy to participate and support the development of an
alternative host by a chapter or the chapter
David Gerard wrote:
On 21 February 2013 12:07, Sumana Harihareswara suma...@wikimedia.org
wrote:
[Sumana does ALL THE THINGS]
This is a wonderful response. Thank you!
Completely agreed. Thank you, Sumana! It seems like we're headed in a good
direction.
MZMcBride
On Thu, Feb 21, 2013 at 11:54 AM, MZMcBride z...@mzmcbride.com wrote:
[Sumana does ALL THE THINGS]
This is a wonderful response. Thank you!
Completely agreed. Thank you, Sumana! It seems like we're headed in a good
direction.
Yes, Sumana. I look forward to seeing what information your
I get very exasperated when the WMF says it does not have the money
for something . Since it is spends only 1/2 of its annual receipts,
it has the money; The actual meaning of the statement is that the
WMF does not think the project of high enough priority to do, and
would prefer to add the
In fairness to the WMF tech team, and without totally absolving them
of delays, it looks like a lot of the delay has been related to
problems contacting and exchanging information with the OTRS inventor.
Not that the WMF couldn't have put more energy into staying in touch
with him, but it's worth
On 21/02/13 07:19, [[w:en:User:Madman]] wrote:
Does anyone know what the status is of the OTRS project on Labs? Given
a contact, I'd be happy to do what I can to help; I have some limited
experience configuring/deploying OTRS (up until the end of the 3.0
branch last year, nothing with 3.1 or
Martin has answered my email and just left a comment on
https://bugzilla.wikimedia.org/show_bug.cgi?id=22622. I'll get him in
touch with Sumana via E-Mail.
Hope this helps, best regards,
Nicole
On 21 February 2013 21:37, Platonides platoni...@gmail.com wrote:
On 21/02/13 07:19,
Hi.
OTRS (https://ticket.wikimedia.org/) is a critical piece of Wikimedia's
infrastructure. It currently handles nearly all customer service inquiries
directed at Wikimedia. Trusted volunteers triage and respond to this
e-mail.
Wikimedia is currently running OTRS version 2.4. The most recently
This could be a good project for one of the developing MediaWiki Groups.
MediaWiki Group San Francisco is already approved by AffCom and eligible for
grants.
-greg aka varnent
On 20 Feb, 2013, at 11:25 PM, MZMcBride z...@mzmcbride.com wrote:
Hi.
OTRS (https://ticket.wikimedia.org/) is a
On Wed, Feb 20, 2013 at 11:25 PM, MZMcBride z...@mzmcbride.com wrote:
Hi.
OTRS (https://ticket.wikimedia.org/) is a critical piece of Wikimedia's
infrastructure. It currently handles nearly all customer service inquiries
directed at Wikimedia. Trusted volunteers triage and respond to this
+1, the interface still confuses me at somepoints today.
But I have to ask, are we getting everything we need with an OTRS update to
the new version, or are we settling for a medioker (excuse my spelling, it
is late). Is it a better idea to have wikimedians (maybe through grants,
idk) build
On Wed, Feb 20, 2013 at 11:34 PM, Rjd0060 rjd0060.w...@gmail.com wrote:
On Wed, Feb 20, 2013 at 11:25 PM, MZMcBride z...@mzmcbride.com wrote:
Hi.
OTRS (https://ticket.wikimedia.org/) is a critical piece of Wikimedia's
infrastructure. It currently handles nearly all customer service
On Wed, Feb 20, 2013 at 11:36 PM, Rjd0060 rjd0060.w...@gmail.com wrote:
To clarify, the Foundation support that would be appreciated here is from
the tech/ops group. We've had good response from other staff on related
issues, and that is much appreciated.
--
Ryan
User:Rjd0060
To
On Thu, Feb 21, 2013 at 12:18 AM, DeltaQuad Wikipedia
deltaquadw...@gmail.com wrote:
Is it a better idea to have wikimedians (maybe through grants,
idk) build something open source and cc-whatever? That way fixes can be
made and we can get many devs (broad sense of the term) fixing bugs of a
Keegan Peterzell wrote:
I've been an Volunteer Response Team agent since 2009, and a leader (OTRS
admin) since 2010. In that time the control of OTRS moved from a
function that had a designated staff role of control to one of community
management. In the past two and a half years Philippe has been
On Thu, Feb 21, 2013 at 12:02 AM, MZMcBride z...@mzmcbride.com wrote:
But OTRS is ultimately a big piece of software. Maybe the Wikimedia
Foundation can buy a support contract for it if nobody is willing/able to
support/maintain it internally? Or maybe that's something a chapter or
grant
On Thu, Feb 21, 2013 at 1:02 AM, MZMcBride z...@mzmcbride.com wrote:
This also isn't a criticism of the Wikimedia Foundation engineering folks.
They've got plenty on their plate as well, of course. But _somebody_ has
to be supporting the technical portion of OTRS. If the Wikimedia
Foundation
On Wed, Feb 20, 2013 at 9:47 PM, Keegan Peterzell keegan.w...@gmail.comwrote:
On Wed, Feb 20, 2013 at 11:36 PM, Rjd0060 rjd0060.w...@gmail.com wrote:
To clarify, the Foundation support that would be appreciated here is from
the tech/ops group. We've had good response from other staff on
This conversation should shift to meta sooner rather than later. I'm not
on my PC, but perhaps /Talk:OTRS/Software?
~ Keegan
https://en.wikipedia.org/wiki/User:Keegan
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