Re: How should we treat users on bugzilla?

2008-02-19 Thread Dmitry Timoshkov
Austin English [EMAIL PROTECTED] wrote: In my experience, the 'older' crowd prefers newsgroups, but 'younger' people prefer message boards. Similar to how more advanced users prefer CLI, but inexperienced/novices use GUI. It seems to me we're trying to help the gui type of person, and a

Re: How should we treat users on bugzilla?

2008-02-18 Thread Austin English
On Feb 18, 2008 12:01 AM, Dan Kegel [EMAIL PROTECTED] wrote: Tlarhices wrote: In my opinion the main problem is that the bug tracker is too easy to find and the forum too hard to find. The appdb is our forum, and it's quite easy to find. I do agree it could use some interface

Re: How should we treat users on bugzilla?

2008-02-18 Thread L. Rahyen
On Monday February 18 2008 17:49:40 Austin English wrote: On Feb 18, 2008 12:01 AM, Dan Kegel [EMAIL PROTECTED] wrote: Tlarhices wrote: In my opinion the main problem is that the bug tracker is too easy to find and the forum too hard to find. The appdb is our forum, and it's quite

Re: How should we treat users on bugzilla?

2008-02-18 Thread Zachary Goldberg
On Feb 18, 2008 12:49 PM, Austin English [EMAIL PROTECTED] wrote: On Feb 18, 2008 12:01 AM, Dan Kegel [EMAIL PROTECTED] wrote: Tlarhices wrote: In my opinion the main problem is that the bug tracker is too easy to find and the forum too hard to find. The appdb is our forum, and it's

Re: How should we treat users on bugzilla?

2008-02-18 Thread Jeff Zaroyko
Zachary Goldberg zgold550 at gmail.com writes: On Feb 18, 2008 12:49 PM, Austin English austinenglish at gmail.com wrote: On Feb 18, 2008 12:01 AM, Dan Kegel dank at kegel.com wrote: Tlarhices wrote: In my opinion the main problem is that the bug tracker is too easy to find and

How should we treat users on bugzilla?

2008-02-17 Thread Dan Kegel
I've been seeing a lot of bugs closed as INVALID when a poor user didn't file the bug perfectly. IMHO this leads to Wine having a user-hostile reputation. Case in point: http://bugs.winehq.org/show_bug.cgi?id=11625 What can we do to reduce this kind of behavior? Maybe we should have a three

Re: How should we treat users on bugzilla?

2008-02-17 Thread Tlarhices
I think Wine is already considered has user-hostile. In my opinion the main problem is that the bug tracker is too easy to find and the forum too hard to find. Also the forum could be a place to ask question without having to call it a bug but is only a simple discussion channel and totally

Re: How should we treat users on bugzilla?

2008-02-17 Thread James McKenzie
Dan Kegel wrote: I've been seeing a lot of bugs closed as INVALID when a poor user didn't file the bug perfectly. IMHO this leads to Wine having a user-hostile reputation. Case in point: http://bugs.winehq.org/show_bug.cgi?id=11625 What can we do to reduce this kind of behavior? Maybe we

Re: How should we treat users on bugzilla?

2008-02-17 Thread Dan Kegel
Tlarhices wrote: In my opinion the main problem is that the bug tracker is too easy to find and the forum too hard to find. The appdb is our forum, and it's quite easy to find. I do agree it could use some interface improvements. For instance, I think the front page is too crowded. Also, the