On Wed, Mar 20, 2002 at 09:41:18AM -0500, Michael Bulebush wrote: > Anyway... here is my new question. Has anyone out there every deployed the McAfee WebShield E250/E500? If so, did you notice any gotchas with the boxes that I should be aware of in implementing ours. I've been having problems getting the thing to enforce it's URL blocking and applet filtering, and McAfee's documentation tells me to check my DNS server settings on the appliance, and nothing else for the troubleshooting. Thanks in advance all!
--------------------------- Hey Mike, Yes I have put in several. The biggest problem I have had with the boxes (other than 'NO' access to the O/S) is the email virus scan is dog slow and gets clogged. First noticed at a law firm that I have as a client. 3 locations connected by T1s. 2 locations running Exchange, both have direct access to the net, but only 1 location is the designated email recipient. That location will forward email to the other server. The third location has a 250 as they are a satellite office. Enabling virus scanning for email on location 2 would cause a backup in the queue. Noticed several emails with attachments that appeared to have been resent (duplicates). By the time I arrived on site there were 1700+ emails queued up. This was on a Friday at 4:15pm. Which leads me to my second complaint. No tech support after 5pm, and tech support was useless. They suggested that we put in every variation of the domain name for the host. I still do not know why. This made no sense at the time and did not work. I am guessing that Exchange was not getting a response from location 2 and was resending the email. As I don't admin the Exchange server I was not allowed to test this theory. I could be wrong. McAfee was adamant that this would not happen. As of today, the issue is still not resolved and McAfee has made no attempts to remedy the solution. We finally had to disable the virus scanning for email. As this was the reason they purchased the systems, my client is not happy. Neither am I. When I first saw these, I was ecstatic. I though this would relieve me of a burden. It has not. It is actually causing more problems than I had before I started to install them. I can not recommend appliances at all anymore without flinching. I am not happy that I am forced to rely on 'tech support' for these systems. They barely know who they work for, much less how to fix the problems. Not a good combination for something so vital.
