Director of Professional Services General Responsibilities: � Lead security product company�s professional services efforts as well as training and education. � Develop and launch a new professional consulting service initiative within 90 days of joining the company. � Define staffing requirements and conduct necessary staffing tasks including: hiring, firing, mentoring, etc. � Act as primary liason between services and VP of Marketing, services and sales (including VP of sales), services and SE�s. Skills Required: � 7+ years of professional services background, leading for a minimum of 3. � Experience with all 3 aspects of the job: training/education, customer support, consulting services. � Strong written and verbal communications skills. � 2-3 years in the security industry preferably intrusion detection, firewalls, or vulnerability assessment. � Proven program management skills running programs from concept to completion. � Experience developing service offerings for product oriented companies, preferably software. Soft Skills Required: � Leadership � Interpersonal communication (including writing skills) � Good manager/mentor � Comfortable interfacing with all levels of management � Team player � Good understanding of sales cycles, sales people, sales processes, sales mentality � Good understanding of customers and their service needs. � Avid champion for the customer� customer advocate. -------------------- Rob Needham -------------------- NHRG, Inc 11612 FM 2244 Austin, TX 78738 (512) 328-4448 (office) (888) 373-4810 (toll free) (512) 328-1696 (fax) [EMAIL PROTECTED]
