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https://issues.apache.org/jira/browse/JAMES-3446?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=17233231#comment-17233231
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Benoit Tellier commented on JAMES-3446:
---------------------------------------

You are trying to do TLS against a STARTTLS port, which is of course not 
supported.

See the screenshot of your PCAP in wireshark: on port 143 (STARTTLS) your 
clients aggressively starts a SSL handshake, which is rejected by james

Please review your client configuration (advanced settings?) to do STARTTLS 
against port 143 and IMAPS SSL against port 993 this should work better ;-)

> Outlook Mobile App Imap request error 
> --------------------------------------
>
>                 Key: JAMES-3446
>                 URL: https://issues.apache.org/jira/browse/JAMES-3446
>             Project: James Server
>          Issue Type: Bug
>    Affects Versions: 3.0-beta4
>            Reporter: seungmin
>            Priority: Major
>             Fix For: 3.0.0
>
>         Attachments: 20201117.cap, 20201117.cap, 
> image-2020-11-14-16-17-51-011.png, image-2020-11-16-10-31-15-497.png, 
> image-2020-11-16-14-23-24-498.png, image-2020-11-16-14-25-06-005.png, 
> image-2020-11-16-16-30-07-096.png, image-2020-11-16-16-33-36-050.png, 
> image-2020-11-16-16-33-37-781.png, image-2020-11-16-16-58-33-360.png, 
> image-2020-11-16-17-22-57-210.png, image-2020-11-17-00-26-57-359.png, 
> image-2020-11-17-00-27-10-493.png, image-2020-11-17-00-27-58-590.png, 
> image-2020-11-17-00-29-16-919.png, image-2020-11-17-00-30-23-988.png, 
> image-2020-11-17-00-31-42-025.png
>
>
> !image-2020-11-14-16-17-51-011.png!
>  
> -  only outlook mobile app 
> Error while processing imap request
> cosumeWord source same master james source
> but gmail app, samsung mail app no problem
>  
> "only" outlook mobile issue



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