One common tack is to contract directly with one of the developers,
this is usually cheaper and more effective than traditional support
contracts.


On 11/05/06, Steve Brewin <[EMAIL PROTECTED]> wrote:
Martin, Stephen C wrote:
>
> The reason I ask is I work for a large company and they like
> the safety
> net of being able to call a company and get help "immediately".
> Personally I think the mailing list support here is awesome but I have
> to cover all the bases.
>
Yes, this often happens in large companies. They are willing to pay to have
a single entity they can shout at when things go wrong and the legals want
someone they can sue. Someone who is productising OSS code in the way IBM is
doing with Apache Geronimo -
http://www-306.ibm.com/software/webservers/appserv/community/. As far as I
am aware nobody is doing this for James.

-- Steve
>
>
>
> -----Original Message-----
> From: Steve Brewin [mailto:[EMAIL PROTECTED]
> Sent: Thursday, May 11, 2006 5:03 PM
> To: 'James Users List'
> Subject: RE: Profesional support.
>
>  Martin, Stephen C wrote:
> > I am just wondering if anyone knows if there is profesional support
> > available for James.
>
> Not that I'm aware of.
>
> Most people get by just fine with the resources we offer...
> - Documentation at http://james.apache.org
> - The Wiki at http://wiki.apache.org/james/
> - Searching one of the mailing list archives listed at
> http://james.apache.org/mail.html
> - The source code at http://svn.apache.org/
> - Googling it, eg:
> http://www.google.com/search?num=20&hl=en&lr=&newwindow=1&safe
=off&q=%22
apac
he+james%22
- Or asking on this list. Though we would prefer that some of the former
were tried first.

Beyond these options, what other requirements are you expecting
"profesional
support" to satisfy?

-- Steve

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