And here is the world's richest man on the same subject:

Over the past decade, software has evolved to build bridges between
disconnected islands of information and give people powerful ways to
communicate, collaborate and access the data that's most important to
them.

But the software challenges that lie ahead are less about getting
access to the information people need, and more about making sense of
the information they have -- giving them the ability to focus,
prioritize and apply their expertise, visualize and understand key
data, and reduce the amount of time they spend dealing with the
complexity of an information-rich environment.

To tackle these challenges, information-worker software needs to
evolve. It's time to build on the capabilities we have today and
create software that helps information workers adapt and thrive in an
ever-changing work environment.

...

Now more than ever, competitive advantage comes from the ability to
transform ideas into value -- through process innovation, strategic
insights and customized services.

...

In a new world of work, where collaboration, business intelligence and
prioritizing scarce time and attention are critical factors for
success, the tools that information workers use must evolve in ways
that do not add new complexity for people who already feel the
pressure of an "always-on" world and ever-rising expectations for
productivity.

We believe that the way out of this maze is through integration,
simplification, and a new breed of software applications and services
that manage complexity in the background, and extend human
capabilities by automating low-value tasks and helping people make
sense of complex data.

We aim to make this happen through a next-generation productivity
platform that builds on the solid foundation of today's Microsoft
Office system of programs and services. We will enable people to
create more effective professional documents, access work information
from anywhere, and better manage personal, team and project tasks.

Read these predictions from Bill Gates at:

http://www.microsoft.com/mscorp/execmail/2005/05-19newworldofwork-print.asp

Gates clearly gets Human Interaction Management.

If you would like to keep up with developments in this area, I run a discussion group on the topic.  You can join at:

http://www.smartgroups.com/groups/roles

or just email [EMAIL PROTECTED].

--

All the best
Keith

Anne Thomas Manes wrote:
I also highly recommend Hagel and Brown's latest book, "The Only
Sustainable Edge".
See http://www.edgeperspectives.com/. 

Anne

On 6/13/05, Keith Harrison-Broninski <[EMAIL PROTECTED]> wrote:
  
 Kaleem is quite right to highlight the importance of the "social software
tools" that Hagel and Brown describe - Bill Gates, for instance, has made
this the subject of his own recent announcements about the direction he sees
the IT industry taking over the next 10 years.
 
 If you are interested in what the such tools might look like, they are the
subject of my various recent writings on Human Interaction Management (HIM)
and the Human Interaction Management System (HIMS).  For pointers to a print
book on the topic (published 2005) and articles on various industry Web
sites, see:
 
 http://www.rolemodellers.com/abstracts
 
 Re partnering to take such tools into industry, my own startup company Role
Modellers markets a software system, RADRunner, built along these lines.  We
are always open to partnering with others interested in the field.
 -- 

All the best
Keith
 
 
 
 There's a need for businesses, more than ever, to not just innovate
and capitalize, but to sustain a rate of innovation greater than
their peers and competitors. I thought this article (viz., an
interview by two very respected folks in this area) touches very well
on those points:

[quote]
Hagel: One of the big issues we see is that to date most of the
social software tools we are talking about have tended to be one-off
kinds of tools. You have instant messaging, Wikis, a whole array of
collaboration workspaces that have been developed, but there isn't an
operating environment where all these social software tools can come
together in a seamless environment. Part of the opportunity here is
that as you create these environments that are open ended so you can
plug in social software tools as they develop and evolve, you can
also create a record-keeping facility. By doing that, not only are
you helping people to resolve the exceptions, but you are also
creating a record of who came together over what kinds of issues,
what was the context of the issue, and what was the resolution of the
issue. That creates the basis for doing pattern recognition and
dissemination of the learning to a broader part of the organization. 

Brown: We keep talking about coupling this tool set of social
software with the tool set of service-oriented architectures because
the latter is already a more fluid tool. So unlike standard ERP
(enterprise resource planning)-type systems, you can do incremental
changes of the rules. It is much easier to constantly evolve the
processes and practices of the organization with the kind of inherent
agility that service-oriented architectures in principle provide you.
But this also puts a new spin on how you want to design your
service-oriented architecture. This looks like how do you capture the
context of a breakdown between enterprises. The focus is on
architecture that works between enterprises rather than architecture
that works within an enterprise. 
[/quote]

The full article is here:
http://knowledge.wharton.upenn.edu/article/1220.cfm

p.s. I am interested in finding dedicated partners to develop an
enterprise system corporation on the above lines. If you are
interested, either connect with me on LinkedIn, or send me an e-mail.

Best regards,
Kaleem. 
"Values in Value Systems factor feelings as responses to perceived risk
using the values one has learned to use for a situation one is in." -- my
Theory of Everything ('Mathematics with "feelings".' at
http://KaleemAziz.com/ipw-web/b2/index.php?p=292).
 
    
  


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