Siebel has launched the first line of products from its Project Nexus service-oriented architecture (SOA) initiative, designed to develop customer relationship management (CRM) components that can be slotted into companies' SOAs.
Siebel said its Component Assembly product is designed to offer customers CRM "building blocks", capable of running on both dot-Net and J2EE and which can fit into their SOA environments.
Kevin Nix, group vice-president at the CRM software vendor, said that the component approach lets IT departments build their own CRM capabilities more quickly, to help their firms gain a competitive edge.
Sheila Dunn of parcel delivery firm UPS welcomed this approach. "We don't deploy one whole CRM suite but pick different modules that we want, so the ability to relatively easily build a suite to meet our needs is really interesting," she said.
Also at the event, Oracle chief executive Larry Ellison hinted that his company would continue to support Nexus, despite reports last month that the database giant might not keep the Nexus project if its bid to buy Siebel succeeds.>>
You can find this at:
http://www.itweek.co.uk/itweek/news/2144552/siebel-soa-initiative-bears
Gervas
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