I agree with Jan that substitutability is a key concept. Possibly it is a defining characteristic of service.
 
Unless anyone can suggest counter-examples, in the form of: 
 
- A "service" that is not, at least in principle, capable of being substituted (i.e., provided by more than one supplier),
- Something that is provided using IT on a substitutable basis from more than one supplier, but cannot be described as a "service".
 
Does anyone have thoughts on this?
 
Rgds
Ashley
----- Original Message -----
Sent: Thursday, October 27, 2005 8:29 PM
Subject: Re: [service-orientated-architecture] What is a Service? What is an Application?


>> Some of the definitions I've come across for a Service are:


IMHO, substitutability (of one service by another) is an important 
concept. If you go to shoe order processor A and find it is down, you 
can equally well turn to shoe order processor B, given you know they 
are substitutable.

A real world example is that you can use another Web search engine if 
your favorite one is down, because you happen to know that they are 
both Web search engines.

HTH,


Jan







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