Long message follows, apologies to those reading this on a cellphone or 
blackberry. :)

> These existing applications were 
> not created with flexibility in mind, and hence, while the business 
> is leapfrogging with new and enhanced processes, the IT backbone is 
> incapable of honoring the required changes. Traditional applications 
> and architectures are not able to keep up with business innovation, 
> primarily because the processes are not adaptable to on demand 
> business needs... The traditional inflexibility of 
> application architectures makes even small improvements so expensive 
> that they become virtually impossible to justify....

First off, I have no arguments with what Tilak wrote.  The one thing that 
bothers me a little bit about the tone of this and of many others just like it 
is that IT is the boat anchor preventing business from becoming more agile.  
While these articles are written with an IT audience in mind, I find it hard to 
believe that there are many companies out there who have everything else in the 
enterprise ready to move quickly, but IT holds them back.  I would expect that 
the problem is far deeper, with IT just being a contributor.  

This begins to create a chicken versus the egg scenario.  One of the lines I 
quoted above states, "These existing applications were not created with 
flexibility in mind."  My reaction is why not?  If the business requirements 
did not call for flexibility, that's what happens.  The business requirements 
should be driven from a business strategy right?  If the business strategy 
didn't call for flexibility, then is this company going to be able to react 
nimbly to changes in the environment that call for agility?  Probably not.  
What really then is the crux of the problem?  IT?  No, I'd say it's a broader 
corporate culture issue, of which IT is a part.  How then can IT start to 
introduce these requirements for agility when the business isn't explicitly 
requesting them?  That's where IT can be an agent for change.  What's required 
to do this?  IT must become far more business aware, which is the same 
conclusion drawn by Tilak and many others.  

At the Gartner Web Services Summit, there was a great keynote from Michael 
Raynor, co-author of "The Innovator's Solution."  He discussed the nature of 
disruptive innovation and gave many case studies including when Steel belted 
radial tires came out, steel mills,  Dell/HP/Compaq, Sears/Walmart, etc.  The 
themes behind this keynote and that of these articles is consistent.  Good 
business practices can lead to rigid, inflexible systems (when it's IT, 
Operations, Manufacturing, or anything else).  This can lead to opportunities 
for smaller, nimbler companies to increase their presence.  In some cases, this 
can lead to a shift in demand/priorities, in some cases it doesn't.  The 
challenge is to understand your market dynamics and respond accordingly.  

So, after all of this, what's my point?  I think it's that while flexibility is 
in general, a good thing, it does come at a cost.  As IT providers, we need to 
understand the business and the market dynamics to determine where that 
flexibility is needed.  This, in turn, will help us define where to apply 
Service Oriented principles and invest the necessary upfront costs to increase 
flexibility and where we should not.  This is not an easy problem, since it's 
the same problem that CxO's deal with on a daily basis.  Invest wisely, the 
company does well.  Invest poorly, and the company will suffer.  How do we 
determine this?  I'm no MBA, but I suspect that process improvement principles 
like Six Sigma which, consistent with what Tilak says, embrace metrics and KPIs 
will help provide the data to guide those investment decisions.

Thoughts?  Most of you have far more experience than I, so I may just be 
stating a lot of common knowledge.  I've always been interested in better 
alignment between technology and its consumers stemming from my college days 
focusing on human computer interaction and usability, so I find these 
discussions very enlightening.  

-tb


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