On 12/22/05, Gautham Kasinath <[EMAIL PROTECTED]> wrote:
When an individual or
company enters into a business relationship with Salesforce.com (or any
service provider), it should specify a service level agreement as part
of the deal, and it should specify remuneration requirements in case of
lost services or data.A bunch of stuff, but he ended with this point:
I am sure you have come across this article in CNET News: http://news.com.com/Salesforce+outage+angers+customers/2100-1012_3-6004625.html?tag=nefd.top
From what I remember (from working on) Salesforce provided e-CRM using Web Services. Now, when such a service goes down, or suddenly starts being un-reliable, what does a company/business that leverages on the service do? Who is to take the blame and how is one to recover losses? Further, isn't customer data safest in the hands of the business that collects it, rather than a third party (un-reliable) service provider?
Cheers
G.
Many organizations outsource IT functionality -- in many cases because the data and its processing is in fact safer with the third party service provider.
Anne
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