>>> Consider this -- There are two business domains in this world that view their customers as "users": drug pushers and IT organizations
Hmm. The use of the word <b>"world"</b> in this context is to someone who is not an American and does not reside in that country is somewhat confusing. However, that said, as long as we can agree on who is meant in this context --user, customer, client, person for whom we are trying to build something, and so forth--, I think we are in agreement. The main reason for me mentioning non-profit organizations in my original post was to emphasize the "service" motivation, profit not being the purpose of the organization --is organization a "good" word?--. This <i>"...ITIL and Service Oriented Environment (SOE) initiatives strive to get IT people to think of their users as 'customers'..."</i> would appear to say that IT people are, in a sense, the drivers as they need to understand what their "customers" need in order to implement that need. Perhaps I'm just a bit naive in thinking that computing (for want of a better word) should have begun to reach the stage where "IT people" provide the environment, and the necessary low-level code, for "customers" to not only formulate the services they require but to even implement them, using low-level services provided by the "IT people". MS Excel may be an example of what I'm trying to say, even if not a very good one: Microsoft has provided "low-level" code with which "customers" formulate and write their services. PS. The term "consumers" would also do it, as a post just mentioned. I'm not fussy, and perhaps we do not need to agree on one particular word anyway. --- In [email protected], Anne Thomas Manes <[EMAIL PROTECTED]> wrote: > > Consider this -- There are two business domains in this world that view > their customers as "users": drug pushers and IT organizations > > ITIL and Service Oriented Environment (SOE) initiatives strive to get IT > people to think of their users as "customers". Rather than dictating > policies, they provide (and in some cases sell) services to those customers. > It certainly changes the way you need to think about building application > systems. > > Anne > Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/service-orientated-architecture/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
