Its incorrect to say that users are customers. In the Enterprise, users are not IT's customers. IT's customers are the funders. Funder requirements often conflict with user requirements. Example, create a system that eliminates users.
SOA does not impact these roles and relationships. Bryon --- Anne Thomas Manes <[EMAIL PROTECTED]> wrote: > Consider this -- There are two business domains in > this world that view > their customers as "users": drug pushers and IT > organizations > > ITIL and Service Oriented Environment (SOE) > initiatives strive to get IT > people to think of their users as "customers". > Rather than dictating > policies, they provide (and in some cases sell) > services to those customers. > It certainly changes the way you need to think about > building application > systems. > > Anne > > On 1/28/06, Todd Biske <[EMAIL PROTECTED]> wrote: > > > > Personally, I think the key to success with SOA > lies more with the > > business than it does with IT. The reason it > comes from IT is that IT > > workers are usually the ones that wind up having > to look at things more > > broadly. > > Your other analogy to non-profit organizations, > etc. is somewhat > > applicable as well. One source of confusion > within IT is the notion of > > service as it applies to IT Operations (i.e. ITIL) > and the notion of > > service as it applies to SOA. What I suspect > (I've never sat down and tried > > to apply SOA to an ITIL-based IT Operations > organization) is that it should > > probably be far easier to determine how to apply > IT to benefit the IT > > operations processes of a company who's adopted > ITIL than a company who > > hasn't. Why? The business (IT Ops in this case) > is already thinking from a > > service-oriented perspective. Anyone else have > thoughts on this? I am by > > no means an ITIL expert, I'd love to hear the > experience of someone who's > > done this. > > > > -tb > > > > On Jan 26, 2006, at 4:29 PM, appsj wrote: > > > > When reading books, articles, white papers and > following excellent groups > > like this one, the impression left with me is, > generally, that SOA is all > > about IT, with a good portion of Java thrown in. > > > > SCA is a good example of the prevalence of Java in > this case, but that's a > > topic in its own right, one which William Henry in > his great blog has > > touched upon recently. See > > > http://www.ipbabble.com/2006/01/java_soa_some_lessons_from_cor.html > > > > What I am wondering is whether enough work is > being done to bring together > > users and their demands for > > > > - much quicker turn-around of their > requirements, implying greater > > flexibility of the IT systems and their usage > > - better implementation of what the user > *really* wants in the sense > > that the service the user wishes to or does > provide can be matched by what > > is actually implemented - and changed as > quickly as the demand arises > > - closer attention to services, as seen from > the user's perspective > > - empowering the user to turn her services into > IT services using > > tools provided for the job > > - and so forth > > > > together. > > > > I find the term 'service' best understood when > viewing the activities of, > > say, a school, community or hospital, rather than > a corporation. The reason > > is that a school or other non-profit organization > --it is my firm belief > > that schools and other institutions such as homes > for senior citizens should > > never be profit-oriented-- is measured solely on > the quality of service > > provided, not on the amount sold last quarter. It > is also this quality that > > is the motivating factor, not money. > > > > So, with that in mind, what are the approaches to > be taken to bring SOA > > inline with organizations that are > service-oriented, thus making IT simply > > an "off the shelf" tool which organizations may > use? > > > > (Of course, all corporations stri! ve to pr ovide > a decent "service", but > > this does not always appear to tie in with > reality.) > > > > I'm probably dreaming here and not expressed > myself very well. However, I > > do hope to learn more and exchange views with > others, despite the perhaps > > somewhat esoteric nature of the above. > > > > > > SPONSORED LINKS > > Service-oriented > architecture<http://groups.yahoo.com/gads?t=ms&k=Service-oriented+architecture&w1=Service-oriented+architecture&w2=Computer+monitoring+software&w3=Free+computer+monitoring+software&c=3&s=108&.sig=6fK_mkZmO-Ja3c3077pabQ> > Computer > > monitoring > software<http://groups.yahoo.com/gads?t=ms&k=Computer+monitoring+software&w1=Service-oriented+architecture&w2=Computer+monitoring+software&w3=Free+computer+monitoring+software&c=3&s=108&.sig=uGrAl3xkOAL3qi_0zABOeQ> > Free > > computer monitoring > software<http://groups.yahoo.com/gads?t=ms&k=Free+computer+monitoring+software&w1=Service-oriented+architecture&w2=Computer+monitoring+software&w3=Free+computer+monitoring+software&c=3&s=108&.sig=zwfvL3bn6VwdybrUdt_F8g> > > ------------------------------ > > YAHOO! GROUPS LINKS > > > > > > - Visit your group > "service-orientated-architecture<http://groups.yahoo.com/group/service-orientated-architecture>" > > on the web. > > > > - To unsubscribe from this group, send an > email to: > > > [EMAIL PROTECTED]<[EMAIL PROTECTED]> > > > > - Your use of Yahoo! Groups is subject to the > Yahoo! Terms of > > Service <http://docs.yahoo.com/info/terms/>. > > > > > > ------------------------------ > > > > > > > > ------------------------------ > > YAHOO! GROUPS LINKS > > > > > > - Visit your group > "service-orientated-architecture<http://groups.yahoo.com/group/service-orientated-architecture>" > > on the web. > > > > - To unsubscribe from this group, send an > email to: > > > [EMAIL PROTECTED]<[EMAIL PROTECTED]> > > > > - Your use of Yahoo! Groups is subject to the > Yahoo! Terms of > > Service <http://docs.yahoo.com/info/terms/>. > > > > > > ------------------------------ > > > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/service-orientated-architecture/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
