Anne- For the record, I agree with you on the importance of an SOA Management System. Based on your experience, however, what percentage of companies do you think are actually ready to leverage it properly? There's lot of good information that can be collected from these management systems, but how many companies are looking at their business in such a way that there's actually a need to leverage this information? Or, is the status quo still rooted in service technology management, rather than service management? My suspicion is that it's still more about the former.
Thanks- -tb
