I have the following situation:

I've been employed to help redesign a website that's powered by Plone, but
they just told me to upgrade to the newest version of Plone. The one they're
using now is 2.0.5, I believe. They are located in MN, I am located in PA.
I've told a few times now that I can neither back up the website nor upgrade
Plone from a distance (aside from remote desktop options). I'm mostly a
design guy, so I'm struggling a little with this, and my employers don't
understand why I can't upgrade (and frankly, neither do I). They seem to
think there's some magic button I can press that will just upgrade
everything so we continue on to the redesign phase.

Mostly what I want to know is can I really not back up or upgrade without
having access to their local machines? I am able to log into their site
through Plone and see all their files via Zope, etc.

I don't have a lot of background in these things, so any help would be
greatly appreciated. Mostly I just want to be able to tell them "yes" or
"no" as to whether I can do what they want.

Thank you!

-Jon SP
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