Hi all, We discussed the integration of attended transfer. One way to integrate it without too much effort would be to allow dragging and dropping a call on an other to produce the call transfer. There could be a menu which pops when dropping is done to allow users to select between creating a conference or making a call transfer.
This approach is, I think, the most convenient for our current design, but I fear that it may result in another hidden feature. Nobody never reported any feedback about the integrated conference call on this list, which is also done by drag and dropping calls on each others. This could be a feature for 0.9.11 (planend for end of november). We are currently releasing the 0.9.10 Regards, Alexandre ----- Original Message ----- From: "Jan Middelkoop" <[email protected]> To: [email protected] Sent: Wednesday, November 3, 2010 5:57:33 AM GMT -05:00 US/Canada Eastern Subject: Re: [SFLphone] Attended transfer Hey Adolfo, Thanks for the suggestion! I'm using Asterisk as well, and I've looked into the built-in attended transfer feature before. There are two problems I'd run in to with this: a) It seems to only support telephone numbers (I haven't tested it in practice, but that's what the documentation suggests). We're using names here for internal telephony (i.e, you dial 'janm' to get to me, rather than a number), so this would require a significant change and something that will be a setback for employees. b) It's a lot more difficult to work with via asterisk than having it built into a softphone. With asterisk you have to dial *6 to initiate a call transfer, hang up to have it transferred and *0 to get back to the original call. In comparison to our current softphone, this is quite complicated. While they aren't necessarily show-stoppers, they are quite big setbacks for our company. I'm in the process of switching all workstations from Windows to Linux. Right now we're using SJPhone under Windows. When in a call, employees just type the name of the person they want to transfer to, press enter, talk, and then right click call A and select that they want it transferred to call B. Plus, since it's GUI driven, it visualizes the transfer process a little, which is a nice bonus. Introducing setbacks along with introducing a new system is something I'd like to avoid. It's difficult enough to convince people it is benefical for them to start working with a completely different system, without them having to deal with setbacks in a process some of them do all day long (transfer calls). Plus, you know... attended transfers seems like a nice enough feature to have in a softphone. :-) Kindest regards, Jan Middelkoop Met vriendelijke groeten, Jan Middelkoop ICT beheerder Recreatie & Zorg Groep Website: http://www.recreatie-zorg.nl/ E-mail: [email protected] Telefoon: +31 10 714 2297 Op 1-11-2010 17:47, Adolfo R. Brandes schreef: I'm not an SFLphone developer, but may I ask, doesn't your PBX support transfers in some other way? I now Asterisk supports attended transfers by simply dialing "*6" during a call. No need for the SIP phone to have a dedicated transfer button. Adolfo On Mon, Nov 1, 2010 at 2:04 PM, Jan Middelkoop <[email protected]> wrote: Hello dear SFLphone developers, For a succesful implementation of SFLphone in our company there is one feature which I am really desperate for, and that is attended transfer. We receive a lot of phone calls in our company, and our secretary does a lot of transferring. It is vital for us to be able to talk to the person we're transferring to, before actually transferring the call. I have filed an issue about this a while ago, but I'm sending this e-mail in the hope of getting a more direct and/or concrete answer as to if this could be implemented and in what timeframe. https://projects.savoirfairelinux.com/issues/show/3950 I think a simple menu option to one call to another, whenever a person has more than one call active in their SFLphone, would work wonders for this feature. I can say for a fact that it would enable me to roll out SFLphone in our company. In fact, I'm in the process of rolling out Linux throughout the company and eleminating Windows. A softphone that fullfills all our needs is holding me back. SFLphone is the closest we have ever come to our idea of "perfect business softphone". I am a too inexperienced programmer to write this myself unfortunately. I really hope you are willing to take up this feature request. One thing I could offer you in return is a translation of SFLphone into Dutch (NL). Looking very much forward to hear from you! -- Met vriendelijke groeten, Jan Middelkoop ICT beheerder Recreatie& Zorg Groep Website: http://www.recreatie-zorg.nl/ E-mail: [email protected] Telefoon: +31 10 714 2297 _______________________________________________ SFLphone mailing list [email protected] http://lists.savoirfairelinux.net/mailman/listinfo/sflphone _______________________________________________ SFLphone mailing list [email protected] http://lists.savoirfairelinux.net/mailman/listinfo/sflphone _______________________________________________ SFLphone mailing list [email protected] http://lists.savoirfairelinux.net/mailman/listinfo/sflphone
