*Position: Desktop Analyst* *Location: Chicago, IL*
*Duration: 12 months* *Job Description:* *Mandatory Skills:* Monitoring problem ticket resolutions, existing problem queues and client deadlines to ensure on time problem ticket resolutions and to meet client deadlines for new hires, software installs and upgrades · To manage all day to day desktop activities: IMAC, PC imaging, software distribution, patch mgmt · Having good Lotus Notes experience, worked with BBs and BES and familiar with Cisco VOIP phone solutions,Lotus Notes, service-now tool. · Ability to design and build Service Desk tool from ground up, including new hire process, change mgmt, service requests and upgrades · Communicate with key stakeholders to ensure proper urgency and prioritization of tasks across technical resources · Ability to foster an excellent team environment by providing continual coordination. *Desirable Skills:* · Monitoring problem ticket resolutions, existing problem queues and client deadlines to ensure on time problem ticket resolutions and to meet client deadlines for new hires, software installs and upgrades · To manage all day to day desktop activities: IMAC, PC imaging, software distribution, patch mgmt · Having good Lotus Notes experience, worked with BBs and BES and familiar with Cisco VOIP phone solutions,Lotus Notes, service-now tool. · Ability to design and build Service Desk tool from ground up, including new hire process, change mgmt, service requests and upgrades · Communicate with key stakeholders to ensure proper urgency and prioritization of tasks across technical resources · Ability to foster an excellent team environment by providing continual coordination. Thanks and Regards *Pankaj Kumar* Email:pan...@sysmind.com Phone:609 897 9670 Extn 2161 Address: 38 Washington Road, Princeton Junction, NJ 08850 In case I am not available please call Akash @ (609) 897-9670 x2177 -- You received this message because you are subscribed to the Google Groups "Shia Group" group. To post to this group, send an email to shiagroup@googlegroups.com. To unsubscribe from this group, send email to shiagroup+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/groups/opt_out.
