----- Original Message -----
Sent: Tuesday, September 03, 2002 4:03
PM
Subject: ShopTalk: UPS
Hi;
Is anyone having problems with UPS deliveries?
6 of my last 8 orders were delivered to the wrong address or not delivered
at all. Dealing with UPS is a nightmare when there's a problem. Trying to
get a human to listen to the problem and take action is nearly impossible. I
get the same response; "send us the shipper's name, address, customer
number, tracking number, contents of the package" and on and on. How the
hell is a recipient supposed to know that stuff? So, I always
contact the shipper and I always respond to UPS's request (demands?). I tell
the shipper what the problem is and I tell UPS that I need to speak with
someone in command. Mostly the shipper will re-ship. Mostly UPS is
unresponsive.
UPS always says they'll have an answer
within 8 days. The answer is, always, "our records show that the
package was delivered on such and such a date and left on the front porch,"
or something to that effect. The last "delivered" package was delivered to a
house a quarter-mile from mine. The driver swore he left it at my doorstep.
When asked to describe my house - it is unique both in design and paint
scheme (that's the way it was when I bought it) the driver described a
different house. He still insisted he delivered it here, though.
I realize folks here on this forum live in many
different parts of the U.S., and the world. Aside from lost packages, how
have problems been solved with UPS? This phenomenon didn't exist when I was
in business in Long Beach, but since I've been here in the Central Valley of
CA it has become a real pain in the butt.
TFlan
