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Hey Mickey Al's making fun of you again.
RK
-------Original Message-------
Date: Wednesday, July 30, 2003 4:47:44 PM
Subject: Re: ShopTalk: Was LDC; is, real life
Well a couple of items arise. First of all, owning the Dell, and needing service now, I have little choice whom I talk to when I dial the number. I did have many major service calls that included partitioning, reformatting and reinstalling all the software. Second, it was very rare that I ran into anyone I couldn't understand perfectly. There was one once, but don't recall any others. Third, I can get the same poor service your reference right here in the States without even trying. I was very impressed with the Indian techs' knowledge and skills. Fourth, maybe my ears are better tuned to foreign accents due to my travels, but it doesn't seem that would be a necessary talent. There are some groups of American born folks that I can't understand most of the words they speak.
At 11:28 AM 7/30/2003, you wrote:
In a message dated 7/29/03 10:30:39 PM Eastern Daylight Time, [EMAIL PROTECTED] writes:
When you call Dell computers for tech support, especially at night, you will most likely be linked via satellite to India to one of their 4 current centers, each with ~400 employees.
Depending on my patience I either hang up or struggle for hours to understand non American English! I cannot understand how a company thinks so little of it's image to hire telephone personnel who can't be understood by their customers! Bad at any price is still bad.
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