On Wed, 20 Jan 1999, Richard Kilgore wrote:
> Time Warner _never_ calls you. It doesn't matter whether a
> person says they'll call back or whether you get the automated
> message, and it doesn't matter whether it's about the cable modem
> or just plain TV service, they still don't call you. You have to
> get _them_ on the phone. (in my experience, at least).
As amazing as the following story is, it is true. The night before last,
I discovered that my cable was out. I called the repair line, was told a
supervisor would call me in a few minutes, *and he did*. Even more
amazing, he told me that someone would be out that evening, and this too
was true. All told, I had working cable, with the repairman gone within
an hour or two of discovering its nonfunctionality. This guy was on 24-hr
call to fix cable (is it really that critical?).
If this were a FOAF story, I wouldn't believe it, but I experieced it
myself.
I apologize for the off-topicness of this post, but it was just so
shocking to discover that Time Warner _can_ have excellent service. I
hope this is more than a fluke.
Todd Greer <[EMAIL PROTECTED]>
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