Actually.. that's incorrect. If you have linux or any other operating
system on the laptop, you do not void the warranty or service and support
on the laptop hardware. I know first hand.. ( I used to work for dell and
still have many friends inside which I asked the question just the other
day. ) I worked as a Level 2 technician, one of those behind the scenes
and I knowDell will support the hardware even if you don't have an OS
installed at all on the computer. They may not be able to support linux
as of yet (wait about six months and see) but they will support the
hardware. If you ever run into a tech on the phone that refuses, ask to
talk to their Group Leader. If that doesn't work, the manager will always
make sure you are helped to your content.
steven westbrook sends.
On Thu, 9 Sep 1999, Zahed wrote:
> Hi all,
> I was trying to find about Dell's policy on Linux before getting one, and
> those 'null & void on OS' is quite a turn-off!
> Seems like if I just have Linux on it and ever face a hardware issue they
> will not even be able to run 'diag'! and based on the fact that I am
> running Linux they might void all hardware warranty!
> Please correct me if the above part sounds wrong. My hardware knowledge
> is limited.
> Also if you can advice me about a brand worth buying that will be very
> helpful.
> Thanks in advance,
> Zahed
> ---------- Forwarded message ----------
> Date: Wed, 8 Sep 1999 12:04:19 -0500
> Subject: RE: Dell Computer - Saved Cart Information
>
> 1) Approximately how long does it take to receive an Inspiron 7000 from
> date of order?
>
> >From date of order you are looking at 2-3 weeks. This is the industry
> standard.
>
> 2) Will you provide tech-support if I have Linux as a second operating
> system beside Windows (98 or NT)?
> Or
> What is your policy on using Linux on Inspiron?
>
> We will not offer tech-support for the Linux on the Inspiron because it is
> not a standard offered OS. You can install it on your Inspiron if you like
> but Dell Computer cannot support it in any way. It may also null and void
> your OS warranty.
>
> Thank You for contacting Dell Computer. Do not reply to this email, this box
> is set up for responding to emails only and your email will go unnoticed.
>
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