Maybe I misunderstand what about this you consider to be insanity, but
here's my take.
PGP for Windows installs PGP Virtual Private Networking support by default
in the form of an additional network protocol. I'd say that 99% of Windows
users who bother to install PGP do so because they want to encrypt their
Outlook or Eudora e-mail conveniently--they have no need for VPN support, it
has nothing to do with e-mail encryption (or file encryption for that
matter), and they probably don't even realize that it gets installed.
Roadrunner tech support, for their part, are going to be nervous about any
installed network protocol that isn't TCP/IP. They would probably tell
customers to remove IPX/SPX or NetBEUI, if they were installed. Their
attitude, like any underpaid, undertrained tech support worker, is that if
something isn't needed to run the product they support, AND they don't know
what it is, they're going to ask that you remove it. It's typical, it's
pretty sensible troubleshooting practice, and it's no big deal. If I were
in their place, assuming that I was unfamiliar with PGP for Windows, I would
probably do the same thing.
Moving on to something that bugs me about certain attitudes I've observed on
this list...
As far as speculation about "comm port conflicts" goes--obviously that was
just plain wrong, but so what? Somebody doesn't know what they're talking
about, so they come up with an explanation based on something they possibly
overheard before. When my car breaks down, I usually haven't got a clue
about the cause of the problem. I just don't know much about cars. It
doesn't make me a moron. It just means I don't know much about cars and I
don't care to. I've never had a mechanic sneer at me because I don't know
anything about cars--and why would he or she? Mechanics make money because
they have knowledge that other people don't. The same principle holds true
for anyone on this list who is working in the computer industry.
Humility advocate
jacob childress
>
> hey guys. observe this insanity.
> this is off a business data comm mailing list.
>
> he replied to the below with:
> ----
> I received an e-mail from a fellow student with the following
instructions.
> Perhaps these will solve any remaining problems:
>
> ""If you are having problems with Roadrunner and PGP, try the following:
> 1. Uninstall PGP and verify that the network protocols installed by PGP
have
> been removed (look in SETTINGS-->CONTROL PANEL-->NETWORK).
> 2. Reinstall PGP, this time ensuring that the PGP Virtual Private
Networking
> is not checked (it is checked by default).
> 3. If the keys do not upload to the server immediately, restart the
computer
> and try again (mine took a few tries).
> No guarantees, but this solved my Roadrunner/PGP problems.-David""
> ----
>
> ----- Forwarded message from tom carlile <[EMAIL PROTECTED]> -----
>
> Date: Mon, 11 Sep 2000 19:42:57 -0500
> From: tom carlile <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED]
> Reply-To: tom carlile <[EMAIL PROTECTED]>
> Subject: Re: PGP availability
>
> i don't understand what you're talking about. roadrunner is an isp.
> pgp is software. your isp doesn't have to "support" pgp for you to
> use it to encrypt your email...unless maybe you're using some
> sort of roadrunner webmail thing.
>
> pgp doesn't use a com port...not sure what you mean...
>
> i sometimes find knowledgable people back in the little
> room off to the back right of the mill.lab, talk to someone
> in there about installing pgp.
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