The results of the 2013 Pacific Crest SaaS Survey seemed worth sharing for 
benchmarking SaaS businesses:
http://www.forentrepreneurs.com/2013-saas-survey/

Results summarise:

 - revenue growth rate as function of company size, contract size, sales 
strategy (distribution), target customer

 - primary mode of distribution as a function of contract size

 - customer acquisition cost, vs upsells vs renewals vs mode of 
distribution, relative proportion of upsell

 - role of professional services (as proportion)

 - gross margins

 - use of freemium, evaluation models

 - sales commissions, as a function of contract size

 - cost structure, cost structure by size, comparison to public companies

 - sales and marketing spend vs projected growth rate

 - avg contract size, length, billing period, length compared to size

 - primary pricing metric (eg. seats)

 - churn, dollar churn as a function of contract length, size, distribution 
mode

 - net dollar retention

 - capital requirements, raised, efficiency expectations

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