Hi all, This has been a very interesting thread.
Do people think there a market for a hosted, open source platform that can combine the usual CRM functions with other compatible modules/apps (eg: helpdesk)... but the vanilla versions can then be easily customised to suit bespoke business needs? Cheers, Chris On Mon, May 2, 2016 at 4:43 PM, Michael Imstepf <michael.imst...@gmail.com> wrote: > Hi all > > Thanks a lot for your comprehensive and helpful replies. We started > a business/requirements analysis as suggested and will decide tomorrow on > what solutions we are going with but we already found that the > sticky-tape-and-glue approach won't meet the business requirements. > > Thanks > Michael > > On Wednesday, April 27, 2016 at 2:29:06 PM UTC+10, Michael Imstepf wrote: > >> Question about CRM tech stacks. >> >> >> We are currently looking into increasing efficiencies in the customer >> service department and one of the problems we’re having here at Tidy Me is >> that people have to use different systems to do different tasks: Zendesk >> for help desk, Close.io for CRM tasks, Mixpanel for certain reports, custom >> built Rails interfaces for other things and no solution to display metrics >> on a dashboard. >> >> >> So I was wondering what kind of tech stack other companies who employ one >> or several dedicated customer service agents use to manage their customers >> and how it works for them? >> >> >> Thanks >> > -- > -- > You received this message because you are subscribed to the Silicon Beach > Australia mailing list. Vist http://siliconbeachaustralia.org for more > > Forum rules > 1) No lurkers! It is expected that you introduce yourself. > 2) No jobs postings. You can use http://siliconbeachaustralia.org/jobs > > > To post to this group, send email to > silicon-beach-australia@googlegroups.com > To unsubscribe from this group, send email to > silicon-beach-australia+unsubscr...@googlegroups.com > For more options, visit this group at > http://groups.google.com/group/silicon-beach-australia?hl=en?hl=en > > --- > You received this message because you are subscribed to the Google Groups > "Silicon Beach Australia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to silicon-beach-australia+unsubscr...@googlegroups.com. > For more options, visit https://groups.google.com/d/optout. > -- -- You received this message because you are subscribed to the Silicon Beach Australia mailing list. Vist http://siliconbeachaustralia.org for more Forum rules 1) No lurkers! It is expected that you introduce yourself. 2) No jobs postings. You can use http://siliconbeachaustralia.org/jobs To post to this group, send email to silicon-beach-australia@googlegroups.com To unsubscribe from this group, send email to silicon-beach-australia+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/silicon-beach-australia?hl=en?hl=en --- You received this message because you are subscribed to the Google Groups "Silicon Beach Australia" group. To unsubscribe from this group and stop receiving emails from it, send an email to silicon-beach-australia+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
