Sumant Srivathsan [29/09/08 13:27 +0530]:
What? If the online service doesn't work, Kingfisher is cool with the customer going to another airline, but not with engaging in offline customer service? Bizarre.
These are being misquoted and/or misread. They are perfectly fine with you booking tickets over the phone from their call center, through a travel agent etc. As for cc identification - thats not unique to india, most places that are plagued with cc fraud use some such means.. asking the pax to carry their card, or a photocopy (with cvv2 blanked out) of the booking card, signed by the booking guy. Especially in India, several airlines have lost huge amounts of money to card fraud.
