Greetings all,
I went to Smart Nutrition's site and placed an order for one bottle of
serrapeptase. It was entirely clear to me that HAD I clicked the "submit
order" button, that I would be charged $29.95.
It seems that the business model of Smart Nutrition is NOT intended to
serve customers who only want small orders unless they want to pay the
shipping charges. So be it.
Liz, I suggest you take Jeff up on his offer to refund your money.
I will continue ordering from Smart Nutrition, because I order enough to
save money on the shipping and also buy the discounted quantities when
they fit my needs.
I will not respond to any further discussion about this issue.
Below is Jeff's response.
Ciao,
Craig
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Craig,
Thanks again for alerting us to potential problems.
However, I don't plan to contact the referenced email addresses.
Our shipping cost is high because we don't want orders under $100 and
$12 discourages small orders.
1) When placing an online order the shipping cart clearly states the
following:
a) subtotal
b) shipping and handling $12
c) total
2) Upon placing an order a customer receives an email confirmation
which again reads $12 shipping
3) Additionally, the shopping cart states (free shipping for USA
orders over $100... ).
Despite 3 different references to a $12 shipping charge, Elizabeth
Dettrey thought that she should have received free shipping. I twice
offered to refund her money if she returned the product that she
ordered. However, she was more interested in shouting into the phone at
me after I twice asked her to quit shouting in my ear.
sincerely,
Jeff Charles
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