> > At 2:36 PM -0800 2/10/04, Global Homes Webmaster wrote: >I'm sure that my SIMS server probably logged any rejections that may have >occured and sent appropriate bounces, but I couldn't get anyone to give me >a narrow enough time frame to know where in the logs to look. My users tend >to just say something like, 'Uh, my mail's broke.' Their correspondents are >usually real estate agents, so there's even less help there...
Yes it's hopeless to get headers from most users (especially Window's users ;) so here's what I do. I have an outside address on a mail server I trust that routes to my normal address without being blacklisted. When somebody tells me they can't receive messages on our server I tell them to have the sender try again but to cc me at my outside address. Looking at the headers of that "laundered" message I can see what IP address it was relayed from (2nd received line from the top, since the top line is the reception from my outside address) and then search my logs to see why the main "to" version of the message was rejected. I tell the users that if they cc a message to me and they don't receive their own copy of it that I can catch the problem red-handed and tell them what happened. The explanation seems to go over well. ############################################################# This message is sent to you because you are subscribed to the mailing list <[EMAIL PROTECTED]>. To unsubscribe, E-mail to: <[EMAIL PROTECTED]> To switch to the DIGEST mode, E-mail to <[EMAIL PROTECTED]> To switch to the INDEX mode, E-mail to <[EMAIL PROTECTED]> Send administrative queries to <[EMAIL PROTECTED]>
