All,
I decided to test the scenario below on SipX 3.10 and
everything worked fine. This seems to be isolated to 3.11. Polycoms can
call the Cisco phones and vice versa. I am using the same Cisco config
files that I used on 3.11. Has anyone had a chance to review the traces
that I included in the previous email? Is there any other information I
should provide?
Thanks,
Jes
From: [email protected]
[mailto:[email protected]] On Behalf Of Becker, Jesse
Sent: Monday, March 16, 2009 4:39 PM
To: Scott Lawrence
Cc: [email protected]
Subject: Re: [sipX-dev] Polycoms will not call Ciscos
All,
I believe I have generated the files correctly. I used the
calling-party-extension@ as my token so I hope that pulled the correct
information. I also cleared all my logs before doing the test calls and
creating the trace files.
The attached ZIP includes two files. A CiscotoPolycom.xml files which is
sucessful. And a PolycomtoCisco.xml file which drops the call directly
to voicemail. Please note that a Polycom can call another Polycom fine
and a Cisco can call any phone with no issues.
The Polycom phone used has a line appearance of 7910. The model of the
phone is 550, and the IP address is 172.16.99.13.
The Cisco phone used has a line appearance of 7903. The model of the
phone is 7911, and the IP address is 172.16.99.14.
The SipX servier is 172.16.99.10. All devices reside on the same network
switch.
The CiscotoPolycom.xml file should show a call from 7903 to 7910.
The PolycomtoCisco.xml file should show a call from 7910 to 7903.
Please let me know if I did the trace incorrectly or if you require
additional information.
Thanks,
Jes
-----Original Message-----
From: Scott Lawrence [mailto:[email protected]]
Sent: Fri 3/13/2009 8:02 PM
To: Becker, Jesse
Cc: [email protected]
Subject: Re: [sipX-dev] Polycoms will not call Ciscos
On Fri, 2009-03-13 at 18:41 -0400, Becker, Jesse wrote:
> All,
>
> I am working on testing the latest CiscoPlus patch for
> Sen. I currently have a mix of Polycoms (650, 550, and 430s all
> running firmware 3.1.1) and Cisco (7911 running firmware SIP.8-4-4).
> All the phones are showing as registered on the server. Cisco phones
> can call any device (another Cisco, Polycom, Voicemail, ect). However,
> the Polycoms seem to only be able to call voicemail and other
> Polycoms. If I call from a Polycom to an extension on a Cisco phone it
> goes straight to voicemail.
>
>
>
> Does anyone have any ideas on where I should start troubleshooting?
> Has anyone else run into an issue where the Polycoms will only call
> each other?
To debug this, you'll need to trace the message flow and see
what's going wrong. See:
http://sipx-wiki.calivia.com/index.php/Display_SIP_message_flow_using_Si
pviewer#Getting_SIP_Messages_to_display
when you get the trace data, take a look at it using sipviewer
and/or post the trace with a description of your configuration
(identify components by IP address), what you were doing, and
which call in the trace you're talking about (by call-id or
frame number in the trace, preferably).
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