On 06/03/2011 03:19 PM, Kumaran wrote:
> Hi All,
>      I had Call Center Extension 600 and my test scenario is transfer the
> call to Call Center through IVR
>    Scenario:1
>       1.In Operator I set  Transfer to Extension or Other Destination
> =600 by pressing 1
>       2.I dial 100,the prompt is played and press1 the call is
> Transferred and agent will receive the call
>    Scenario:2
>       Dial 100 ,the prompt  is  played  and  I  press 600 ,this time call
> is not transferred and played the prompt this extension is not Valid...
>
> Whether my second scenario is valid or not?
>
> Regards,
> Kumaran T
>
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>
Hi,

please open a Jira. Some logs would be useful.

Thanks,
Cristi
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