Additionally, it is a known hack with many voicemail systems that don't have
a password, that you can simply change the Caller ID of your phone, call it
and get right to voicemails.  I've never tried this with sipxecs, but try it
on any Sprint Cell phone - works like a charm.  Probably not the best
practice, nor something I would recommend be implemented into sipxecs.

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of George Niculae
Sent: Thursday, October 25, 2012 5:07 AM
To: sipXecs developer discussions
Subject: Re: [sipx-dev] Voicemail IVR SipXecs 4.4

On Thu, Oct 25, 2012 at 2:28 PM, Chris Sham <[email protected]> wrote:
> When calling into the IVR to check voicemail and/or change your 
> greeting you do not have to enter your extension if you are calling 
> from the phone at your extension.  Is it possible to also disable the 
> pin entry or a way to pass the pin through so the caller does not have to
enter one?
>

IMO this shouldn't be done and user to be prompted for PIN each time.
Without this someone could listen your voicemails from your phone desk when
you're out for lunch for example.

>
>
> If I wanted to make changes to the Voicemail IVR (more than just 
> changing the prompt files) what is the best approach?  Should I update 
> /etc/sipxpbx/freeswitch/default_context.xml.vm (or
> /etc/sipxpbx/freeswitch/conf/dialplan/sipX_context.xml) to point IVR 
> to a different application or is there a way to alter the flow of the 
> current Voicemail IVR?
>

Call flow is not really customizable in 4.4, though in 4.6 you could
override the existing one and add yours from within a plugin (Spring based
architecture, same as sipxconfig plugins, create a jar file and drop it in
ivr plugin folder). If you want to point to another app, replace it in
sipX_context.xml

George
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