On Tue, 2008-11-25 at 14:49 -0500, Lara Cress wrote: > I’m wondering if no one else has had this issue or if this is > something that’s inherently designed into the system. > > Every time one my agents receives a call and has to put them on hold > for whatever reason (to discuss with a collegue, to transfer them) if > they’re on hold for more than just a few seconds the ACD server > disconnects them. > > It’s been happening with all of our ACD Queues, I’m guessing it’s the > way it handles the calls as a conference call. This is becoming very > difficult for our agents and frustrating to our customers. I can’t > tell them to use a call park, because I don’t want them to become > available for whatever time they’re trying to help that customer and > avoiding hold altogether is extremely difficult. > > Is there a known solution or a possible solution to this, or even > another compatible ACD server that will allow this?
Putting calls on hold and taking them off again even after minutes should work just fine. Does it happen every time? Please describe your configuration in detail, and if possible trace what happens when the problem occurs - see http://sipx-wiki.calivia.com/index.php/Display_SIP_message_flow_using_Sipviewer#Getting_SIP_Messages_to_display when you get the trace data, take a look at it using sipviewer and/or post the trace with a description of your configuration (identify components by IP address), what you were doing, and which call in the trace you're talking about (by call-id or frame number in the trace, preferably). _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users
