I have been looking for some documentation about this, but can't seem to find the answers.
How does one log in to an ACD Queue via keypad on the phone? I have a number of Queues setup and I cannot find out how to login to my queues using my test phones. Also, I assume I can dial/transfer to the lines that I created for my ACD Queues as well, is this the case? Is it possible to overflow a Q to an external phone number? Thanks a ton!
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