On 2009-05-02, at 05:35, Grant Lang wrote:
Hi,
I don't know if you can do this in the setup but one of the 'normal'
requirements when dealing with a Call Centre is to have the calls
hit the Queue and then screen pop a record, for example from a
database, on the Agents Screen.
When I have been looking at this the Caller ID that comes through to
the Agent is that of the Queue, so for example if you have a line
setup with the extension 9000 and that related to a Gateway or such
like coming in then the number that comes through as the Caller ID
is the extension, in this example 9000.
Is it possible to pass through the original Caller ID so this can be
matched and perform a Screen Pop?
Having looked at the SIP signaling I must say that the original caller
id is where it should be and is passed transparently:
#####################
U 10.12.0.5:5060 -> 10.12.255.254:5060
INVITE sip:[email protected] SIP/2.0.
[...]
From: PSTN CALL<sip:[email protected]:5060>;tag=2c1221214076.
To: "pawel_q1"<sip:[email protected];sipx-noroute=VoiceMail>.
[...]
User-Agent: sipXacd (3.10.3-014144) (Linux).
From: contains original calling number and display name.
To: contains the queue name as dsplay name and agent username as user
part.
Pawel,
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