Good afternoon,
I have a Polycom IP650 that is on the same subnet as the sipXecs server, and a soft phone (either X-Lite or Bria - both exhibit the same problem). Both are configured as extension 12. The softphone is configure with my extension as the username, "lynk.com" as the domain, and it is configured to use the IP address of the sipXecs server as the proxy address. Both the hard phone and the soft phone show as registered in sipXecs: URI <https://192.168.9.1:8443/sipxconfig/admin/commserver/Registrations,tabl eColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColum nPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24Registration sTable.tableView&sp=Suri> Contact <https://192.168.9.1:8443/sipxconfig/admin/commserver/Registrations,tabl eColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColum nPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24Registration sTable.tableView&sp=Scontact> Expiration [s] <https://192.168.9.1:8443/sipxconfig/admin/commserver/Registrations,tabl eColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColum nPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24Registration sTable.tableView&sp=Sexpires> sip:1...@lynk.com <sip:1...@192.168.9.252;x-sipX-nonat> 250 "Mike B PC"<sip:1...@lynk.com> <sip:1...@192.168.9.254:64078;rinstance=3a605d9dabd2f466;x-sipX-privcontac t=192.168.9.254%3A64078> 998 Inbound calls to our DIDs are forwarded to a Hunt Group that rings a group of extensions. Outbound calls work fine. When an outside call comes in, the hardphone rings, but the softphone does not. When someone internally dials my extension, both the hardphone and the softphone ring. If it were a NAT issue, then I would expect both inbound and extension-to-extension calls to be affected. Other than NAT, though, I can't think of anything that should be causing the softphone to not ring whenever the hardphone rings (since they have the same extension.) I have a sipXtrace, but the list bounces my email if I attach it (it's 84kb). Let me know if you want to see it. The extension-to-extension calls don't show up on the trace. Is that normal? Our topology looks like: Internet | | Firewall --- DMZ Switch ---+--- sipXecs Serve (NAT) | | +--- Polycom IP650 LAN Switch | | +--- Polycom IP650 | | PC w/Bria +--- Polycom IP650 I have a user set up for each DID Number: Username Name Aliases DID001 First DID Number 16165551212 5551212 6165551212 DID002 Second DID Number 16165552121 5552121 6165552121 The forwarding rules for all the DIDs are set to: Always/Enabled/At the same time forward to 99 ring for 999 seconds Always/Enabled/If no response forward to 0 ring for 30 seconds A hunt group (99) set up that rings all extensions: Name: AllPhones Extension: 99 Description: Ring All Phones Sequence User Expiration Initially Call 10 6000 At the same time 11 6000 At the same time 12 6000 At the same time 13 6000 --- Mike Burden Lynk Systems, Inc e-mail: m...@lynk.com Phone: 616-532-4985
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