After setting IMAP syncronization for a user I get the following error 
which is causing sipXivr to fail effectively causing voicemail and 
autoattendant to fail:

"2010-05-18T15:00:51.669000Z":7:sipXivr:FATAL:it.ippbx.co.brazos.tx.us:Thread-4:00000000:sipxivr:"Problem
 
understanding document user"
java.lang.NullPointerException
         at 
org.sipfoundry.commons.userdb.ValidUsersXML.loadImapInfo(Unknown Source)
         at org.sipfoundry.commons.userdb.ValidUsersXML.walkXML(Unknown 
Source)
         at org.sipfoundry.commons.userdb.ValidUsersXML.loadXML(Unknown 
Source)
         at org.sipfoundry.commons.userdb.ValidUsersXML.update(Unknown 
Source)
         at 
org.sipfoundry.voicemail.ExtMailStore$SyncThread.run(ExtMailStore.java:164)
Where should I start?

-- 
Josh Patten
Assistant Network Administrator
Brazos County IT Dept.
(979) 361-4676

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