Don, The other times I have problems with this, there have been files or directories that may have been left behind. If there is any sort of problem un-zipping the firmware or bootrom you will also get this sort of error.
What I typically do to resolve this is disable all archives and then go in and delete the Polycom files and then re-activate the firmware files I want. if you are sure what files to delete, you can wipe the entire directory, activate the firmware files you want and then send all profiles for the phones. Mike On Thu, Jul 15, 2010 at 3:07 PM, Tony Graziano <tgrazi...@myitdepartment.net > wrote: > I would suggest deleting the entry for the one that gives you a problem via > sipxconfig first. Then I'd suggest making sure those zip files are gone > from > the tftp directory. Then I'd try to upload the files again and check their > ownership/permissions and try to activate it again. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: sipx-users-boun...@list.sipfoundry.org > <sipx-users-boun...@list.sipfoundry.org> > To: sipx-users@list.sipfoundry.org <sipx-users@list.sipfoundry.org> > Sent: Thu Jul 15 14:55:23 2010 > Subject: Re: [sipx-users] "Internal Error" trying to activate in > Devicefiles3.1.3revC for Polycom phones > > Tony, > > Thanks for the XX tracker.. > > > > Just to Clarify, I was dealing strictly at the .zip file level using the > sipXconfig. At the linux level just (ls -al) etc. on the .../tfptroot to > see what was there, and a (cat xx) to view ReadMe.txt). > > > > I wanted to have in Device Files one Polycom entry for the phones using > SIP 3.1.3revC, and a second entry for SIP 3.2.3 to use with the IP335s > (not supported in 3.1.3revC), both would use Bootrom 4.2.2. I had hoped > to simply activate and deactivate which ever version I needed in > .../tfptroot. > > > > The error log indicated a problem with opening a ZIP file. The > .../tfptroot would contain the correct SIP files (which ever version I > was trying to activate), but no corresponding Bootrom files. While it > didn't indicate the file name, it apparently erred trying to open the > associated bootrom zip file. Each time there was a second logging event > related to an "illegal state" that corresponded to when I clicked on > (here) within the "Internal error" message. > > > > > > Regards, > > Don McIlvin > > > > Telecom Department > > Realogy/NRT/Coldwell Banker > > 52 Second Ave. (3rd Floor) > > Waltham, MA 02451 > > Office 781-684-5669 > > > > > > > > > > From: Tony Graziano [mailto:tgrazi...@myitdepartment.net] > Sent: Wednesday, July 14, 2010 4:48 PM > To: McIlvin, Don > Cc: sipx-users@list.sipfoundry.org > Subject: Re: [sipx-users] "Internal Error" trying to activate in Device > files 3.1.3revC for Polycom phones > > > > You should only be uploading the polycom ZIP file. If not, perhaps you > hit this. > > > > http://track.sipfoundry.org/browse/XX-6856 > > > > > > On Wed, Jul 14, 2010 at 4:43 PM, McIlvin, Don > <don.mcil...@nrtnortheast.com> wrote: > > The error occurred on both the "device file" page and "upload" page > after clicking <activate>.. "An internal error has occurred. Click > (here) to continue". The (here) brought me to the SipXecs config 4.2 > login page. All the other device file sets where deactivated at the > time. Only by deleting list entries so only one Polycom remained, would > it successfully activate. > > Is there an XX-nnnn entry to fix this? I sure would like very much to > vote for it :). > > Making it easier to manage and apply different versions or combinations > of boot and SIP sw for varied phone models would be rather helpful. > > I have some IP335s that are not supported in SIP 3.1.3revC. But also > have IP4xx, IP5xx, and IP6xx which evidently work best with that SIP > rev. > > > Regards, > Don McIlvin > > Telecom Department > Realogy/NRT/Coldwell Banker > 52 Second Ave. (3rd Floor) > Waltham, MA 02451 > Office 781-684-5669 > > > > > > > "The information in this electronic mail message is the sender's > confidential business and may be legally privileged. It is intended > solely for the addressee(s). Access to this internet electronic mail > message by anyone else is unauthorized. If you are not the intended > recipient, any disclosure, copying, distribution or any action taken or > omitted to be taken in reliance on it is prohibited and may be > unlawful." > > "The sender believes that this E-mail and any attachments were free of > any virus, worm, Trojan horse, and/or malicious code when sent. This > message and its attachments could have been infected during > transmission. By reading the message and opening any attachments, the > recipient accepts full responsibility for taking protective and remedial > action about viruses and other defects. The sender's employer is not > liable for any loss or damage arising in any way from this message or > its attachments." [v1.0.07.109] > _______________________________________________ > sipx-users mailing list sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: tgrazi...@voice.myitdepartment.net > Fax: 434.984.8431 > > Email: tgrazi...@myitdepartment.net > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: helpd...@voice.myitdepartment.net > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > _______________________________________________ > sipx-users mailing list sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > -- There are 10 kinds of people in this world, those who understand binary and those who don't. mpic...@gmail.com blog: http://www.sipxecs.info call: sip:mpic...@sipxecs.info <sip%3ampic...@sipxecs.info>
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