Thanks for your quick response! I think I was following an old set of instructions for setting up OpenACD. Before the Call Center -> "Lines" and "Commands" were added to sipXconfig, I was manually editing the freeswitch dial plan template file, and I first thought you were referring to this. I need to keep in mind you're referring simply to the sipX dial plans and related XML (mappingrules.xml, fallbackrules.xml, authrules.xml, etc.) and not the freeswitch XML dial plan. If I'm not mistaken, managing some of the content of the "default context" freeswitch dial plan from the sipXconfig web interface was actually a fairly new addition. However, I did have my queues and login, logout, etc. commands defined in Lines and Commands instead of manually, so I was already set from that standpoint.
I do recall having to set up sipX dial plans to direct calls to the local freeswitch installation (unmanaged gateway) in the past, but I suppose this was before the OpenACD integration. This was probably a carry over from my 4.2.1 installation attempts. It seems that me having these in place were redundant and totally unnecessary, as you point out, and disabling them resolved my issue. The authrules.xml file looks a lot cleaner now! ;) Thanks and best regards, Andy ----- Original Message ----- From: "Douglas Hubler" <dhub...@ezuce.com> To: "Discussion list for users of sipXecs software" <sipx-users@list.sipfoundry.org> Sent: Tuesday, January 25, 2011 12:38:40 AM Subject: Re: [sipx-users] Issue with autoattendant and remote workers (authrules.xml). You shouldn't have to change dial plans what-so-ever to get calls to ACD. There are lines in "Call Center" configuration pages that let you define a number. If however you want ACD lines to be available from your IVR, I did not try this, but using the extension in the AA menu should work. NOTE: The ACD implementation decided to register all the numbers as aliases instead of dial plans and that's why you would not see any reference to the ACD lines in the generated dial plans XML. We could have done either but aliases was far easier to implement and we didn't see a good reason to use dial plans. At least with aliases, you don't have to restart proxy.
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