On Fri, May 6, 2011 at 4:30 AM, Kumaran <thiru.venkateshwa...@ttplservices.com> wrote: > Please check the below scenario and let me know the update. > 1.OpenACD line 650 > 2.Agent 200 and 201 are logged in and available > 3.Caller calls the line 650 > 4.Agent 200 rings > 5.Don't answer or reject the call > 6.The call rolls to 200 agent VM > Whether step6 is the valid behavior or The agent 201 should ring after > agent 200 reject or don't answer the call?
What does the old ACD do? I would suspect that particular call should roll over to 201. We'll probably need to stick the "novoicemal" sip url parameter in the outgoing call to clue freeswitch in. _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
