On Fri, May 6, 2011 at 9:54 AM, Laurentiu Ceausescu <lauren...@ezuce.com>wrote:
> On Fri, May 6, 2011 at 5:45 PM, Mike Kelly <mdke...@ualr.edu> wrote: > >> Hello everyone! >> >> I am new to the world of sipx coming from asterisk/freepbx. I have just >> been playing with a single standalone 4.4 server in a testing environment >> for a couple of weeks. I have everything fully updated as of yesterday. I am >> using Cisco 7941 and 7961 phones with SIP61.8-4-3S and SIP41.8-4-3S >> P03-8-11-00 firmware. >> >> I have a single queue for now at 3203. I have two agents at 3210 and 3212 >> who are successfully logged into the queue. I have another user at 3202. All >> phones are registered to a single user and can dial each other directly. >> Agents can log in and out just fine. When 3202 calls the queue, it rings if >> there is an agent logged in. However, the agent phone does not ring. The >> call waits for the timeout then moves to the other agent. That agent's phone >> does not ring either. >> >> If I look into the agent's call records, they show missed calls from the >> queue. Can anyone point me in the right direction to look? As I said, I am >> new and I am still not sure of what info gets logged into which logfile. >> >> >> Thanks! >> Mike Kelly >> >> > Mike, > > Could you try the new OpenACD instead of ACD? > Please see http://wiki.sipfoundry.org/display/sipXecs/OpenACD+Setup > Laurentiu > Thanks for your response, Laurentiu. It seems that in my efforts yesterday I broke some things when I enabled the snapshot repo. I am going to rebuild and I will use OpenACD when I get running again. Mike
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