the registar and proxy resatarts do not interfere with ongoing calls. it means new calls cannot come in or go out for a 1-2 second duration while services are stopped/tested/restarted. media is not affected either.
if it were me, and it's not, if i were using siptrunks and had that kind of call volume, then i would consider an external sbc so that all media for actual calls is not anchored by sipx with the exception of the media server (voicemail, aa and acd queue). in the case of openacd, the media is by FS, which reloads, not restarts, so is the AA and Vm in 4.4. This means if the agent was talking with someone you could yank the ethernet cable from sipx and watch the calls continue with uninterrupted rtp... if you were using a pri or other telco gateways the sbc is unneccessary too, just a good pstn gateway. On Thu, Aug 4, 2011 at 4:13 AM, cyril constantin <cyril.constan...@gmail.com> wrote: > Hi Guys, > Thanks for your feedback, so no one is using sipxecs for this amount of > calls per day ? > My call center are running 24/24 7/7 so when I see that I need to restart > services for small changes on sipxecs I can't imagine rollout that in > production yet (I'm running stable version), for example if I go to dialplan > and apply a change on a rule it's require to restart SIP registrar and SIP > Proxy on all servers, a reload will be preferable. > I'll try the nightly build to see the improvements. > > Best Regards. > Cyril > > > > 2011/8/3 Michael Picher <mpic...@ezuce.com> >> >> I agree with Josh... might be something you want to start testing with >> the 4.5.2 dev versions. I wouldn't expect you'd want to run in production >> until 4.8 ish... >> That being said, it will be a very robust solution with agents and queues >> being able to span multiple servers and being able to add servers to >> increase capacity at will... >> Mike >> >> On Wed, Aug 3, 2011 at 12:24 PM, Josh Patten <jpat...@ezuce.com> wrote: >>> >>> It should be noted that OpenACD is far from ready in sipXecs 4.4. The >>> integration will be much tighter in 4.6, though I'm not sure if there will >>> be much in the way of reporting and supervisor capabilities. Perhaps one of >>> the devs could chime in? >>> >>> >>> On Wed, Aug 3, 2011 at 11:16 AM, Tony Graziano >>> <tgrazi...@myitdepartment.net> wrote: >>>> >>>> you really should read the wiki on the newer openacd package being >>>> integrated into sipx now for that kind of call volume. >>>> >>>> On Aug 3, 2011 12:13 PM, <cyril.constan...@gmail.com> wrote: >>>> > Hi Guys, >>>> > >>>> > I just want to know if one of you have experience with sipxecs on call >>>> > center environment, for handling in my case 200 000 calls per day and 350 >>>> > agents connected simultaneously during peak hours? >>>> > >>>> > I'm really interested by replacing my Avaya per sipxecs regarding what >>>> > I have observed on sipxecs capacity. >>>> > >>>> > So let me know about you experiences. >>>> > >>>> > Best Regards. >>>> > >>>> > Cyril >>>> > >>>> > >>>> > >>>> > _______________________________________________ >>>> > sipx-users mailing list >>>> > sipx-users@list.sipfoundry.org >>>> > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> sipx-users@list.sipfoundry.org >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >>> >>> >>> -- >>> Josh Patten >>> eZuce >>> Solutions Architect >>> O.978-296-1005 X2050 >>> M.979-574-5699 >>> >>> _______________________________________________ >>> sipx-users mailing list >>> sipx-users@list.sipfoundry.org >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> >> >> >> -- >> Michael Picher >> eZuce >> Director of Technical Services >> O.978-296-1005 X2015 >> M.207-956-0262 >> @mpicher <http://twitter.com/mpicher> >> www.ezuce.com >> >> >> _______________________________________________ >> sipx-users mailing list >> sipx-users@list.sipfoundry.org >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: tgrazi...@voice.myitdepartment.net Fax: 434.326.5325 Email: tgrazi...@myitdepartment.net LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: helpd...@voice.myitdepartment.net Helpdesk Contract Customers: http://support.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our voip fax services! _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
