Hi Max,
Can you please check the issue
"http://track.sipfoundry.org/browse/XX-9680".Because we had the same
problem of "mongod dead but subsys locked"So I created the above issue
and now the issue was resolved.But still I didn't verify the issue
because there is no latest RPM or ISO which include the fix.I read your
post in list then I thought to reply but suddenly I got struck in some
other issue and after that really forgot to reply.Sorry for the late
reply.May be you got the answer why its not working? In case still you
having the problem check the above issue I mentioned and let us know the
update its a same problem..
*Note:*
Also we can't able to reproduce the issue from the time I created
the issue, if we reboot the server..Only way we able to reproduce the
issue when server is switched off and switch on..
Regards,
Kumaran T
On 9/30/2011 10:10 PM, Max DiOrio wrote:
I actually did re-install openacd and removed the agents from the UI. That
worked perfectly. I did have to remove the lock file from mongod though as for
some reason it deadlocked every time until I reinstalled openacd.
-----Original Message-----
From: sipx-users-boun...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Tony Graziano
Sent: Friday, September 30, 2011 12:13 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] Cannot connect to Call Center
does re-installing openacd and removing the agents normally before removing it
make any sense in this instance?
Does it make sense to put a "readme" on openacd to remove users before
uninstalling?
On Fri, Sep 30, 2011 at 12:06 PM, George Niculae<geo...@ezuce.com> wrote:
On Fri, Sep 30, 2011 at 6:55 PM, Max DiOrio<m...@universityent.com> wrote:
George,
Service mongod status gives "mongod dead but subsys locked"
I tried removing the lock files for the subsys but it keeps dead
locking each time I try to start it back up.
SIPXCONFIG=# select * from openacd_agent;
openacd_agent_id | openacd_agent_group_id | user_id | pin |
security
------------------+------------------------+---------+----------+----
------------------+------------------------+---------+----------+----
------------------+------------------------+---------+----------+--
1 | 2 | 17 | Xj42W3Hc |
AGENT
2 | 2 | 16 | y9QSp7Fw |
AGENT
3 | 2 | 19 | O2WzpJs6 |
AGENT
4 | 2 | 18 | 3Jl7yrNT |
AGENT
5 | 2 | 27 | 69hAG26U |
AGENT
6 | 2 | 11 | 993004 |
AGENT
(6 rows)
Does this mean I just need to remove the entries from this table
manually and it should work again?
There are other tables you need to clean up first, like:
openacd_skill_agent
openacd_queue_agent
openacd_client_agent
and then you will be able to remove entries from openacd_agent (if I
missed any table it will warn you) George
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