On 3/26/2012 10:12 AM, W. E. W. Russell wrote:
All,
Hello, my name is William Russell and I have MAJOR issue with my
sipXecs. Currently, my office completely out of phone service.
Over the weekend, I moved our office to a new IP scheme. I've been
able to get everything back up and running with the exception of our
phone system.
I have attached snapshot of the logs. I hope someone can help me out
ASAP. I've been up all night trying to get this fixed, but I can't
seem to get it to register. NONE of the phones register, so when you
look at the logs you will see MANY 401 unauthorized from all the
phones. This leads me to believe it is something in sipXecs or the
related network elements that is causing this phone to not
get authorized.
We are using Polycom VVX 1500 phones, sipXecs 4.4, on RHEL 5. All of
the configuration tests pass with flying colors. I even see my SIP
trunks registering with my ITSP, but I can't get my phones to register
locally. I've been the through the sipregistrar.log file, but I didn't
see any error or issues. In fact, it looks like it says that
everything is VALID and should be authorized.
Any help - ANY new direction would be extremely helpful. I'm simply at
a loss especially since it was working fine previously - a change in
IP scheme shouldn't cause this problem if all the configuration tests
passed. That indicates to me that the new IP addresses have taken hold
well and the routing is operating correctly.
Thank you very much in advance!
What change did you make to the IP scheme?
Did you update the sip server with a new IP/subnet/gateway?
Is the SIP server your dhcp server?
Any vlans?
In the sipx web admin screen did you:
* Update the server IP address under System|Servers|{your
server}|Configure
* Update Intranet Domains in System|Internet Calling
* Send profiles to the server?
* Send profiles to the phones?
--
Regards
--------------------------------------
Gerald Drouillard
Technology Architect
Drouillard& Associates, Inc.
http://www.Drouillard.biz
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