I have the following request/scenario from our 911 department: Request: When someone calls in on one of their admin lines looking for a deputy that is not in the station - the dispatchers would like to press a button on their console station to transfer the call to a voicemail box that is then emailed to the appropriate deputy (seems easy enough...)
Background: The admin lines on our consoles are analog lines fed from an AudioCodes MP118 FXS (firmware: 5.8) which is connected to sipXecs (4.4.0- 2012-07-09). The issue: When the dispatcher calls an extension on sipXecs (which they are also on) everything works great - including voicemail. However, when they attempt to perform a transfer to one of these voicemail boxes, the call they are attempting to connect does not make it to the voicemail box. Here is the stranger part, if they transfer the call to another sipXecs extension and a person answers the call, everything works fine. If the person doesn't answer, they can't get to voicemail. My first thought was a codec issue - but the fact that they can call voicemail directly and it works is throwing me? Any ideas? The audiocodes gateway is only set for g711 u-Law. Generally, I'd just try a few things, but they tend to get a bit testy when I drop calls for some reason... I realize that a call trace will likely be required to troubleshoot but I apparently didn't set my logs to the proper logging level before testing this out, and getting the 911 department to test things is a bit tricky with the phones going crazy. This message and any files transmitted with it are intended only for the individual(s) or entity named. If you are not the intended individual(s) or entity named you are hereby notified that any disclosure, copying, distribution or reliance upon its contents is strictly prohibited. If you have received this in error, please notify the sender, delete the original, and destroy all copies. Email transmissions cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Garrett County Government therefore does not accept any liability for any errors or omissions in the contents of this message, which arise as a result of email transmission. Garrett County Government, 203 South Fourth Street, Courthouse, Oakland, Maryland 21550 www.garrettcounty.org _______________________________________________ sipx-users mailing list sipx-users@list.sipfoundry.org List Archive: http://list.sipfoundry.org/archive/sipx-users/
