I saw this question first on the openacd mailin list. Anyway, copying my response here:
> With just openacd, you can manually create recordings and set it up as media > announcements in a recipe where the condition is based on the numer of calls > in the queue. > > Programatically, it's possible to create a plug-in with a custom action that > can perhaps use TTL functionality within freeswitch. Sent from my iPhone On Aug 23, 2012, at 2:40 AM, Tony Graziano <tgrazi...@myitdepartment.net> wrote: > Not at this time. Have you asked if anyone has implemented this on the > openacd mailing list? > > On Aug 22, 2012 2:30 PM, "Sven Evensen" <sven.even...@onrelay.com> wrote: > I know today's sipx 4.4 ACD does not provide this, but will sipx 4.6 with > OpenACD provide the feature that the caller can hear "You are number x in the > queue..."? > > Sven > > -- > Sven Evensen, Operations Consultant > OnRelay > Elizabeth House │ 39 York Road, London SE1 7NQ, UK │ +44 (0) 207 902 8123 │ > mailto:sven.even...@onrelay.com │ www.onrelay.com > > This electronic message transmission contains information from OnRelay, Ltd., > that may be confidential or privileged. The information is intended solely > for the recipient and use by any other party is not authorised. If you are > not the intended recipient, be aware that any disclosure, copying, > distribution or use of the contents of this information or any attachment, is > prohibited. If you have received this electronic transmission in error, > please notify us immediately by electronic mail (i...@onrelay.com) and delete > this message, along with any attachments, from your computer. Registered in > England No 04006093 ¦ Registered Office 1st Floor, 236 Gray's Inn Road, > London WC1X 8HB > > > > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: helpd...@voice.myitdepartment.net > > Helpdesk Customers: http://myhelp.myitdepartment.net > Blog: http://blog.myitdepartment.net > _______________________________________________ > sipx-users mailing list > sipx-users@list.sipfoundry.org > List Archive: http://list.sipfoundry.org/archive/sipx-users/
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