Hi George, thanks for the comments. Not related to MWI. Scenario - from extension 701 - dialed 8750 to go directly to ext 750 voicemail. Voicemail answered prompting for password. I press * and call drops. Relevant logs are below - full log attached.
Maybe I have to enter "*" as an option in the personal directory? I don't
believe this was the behavior in prior releases, or I have a configuration
issue to work through. Fresh install with yum update yesterday. 4.6.0.
2012-10-02EDT17:10:59 ip-10-72-43-110.ec2.internal
"2012-10-04T17:09:58.060000Z":234:sipXivr:INFO:rage.ragesip.com:Thread-50:00
000000:sipxivr:"SipXivr::run Accepting call-id
400a9852-4ed27483-8e0d6334@192.168.5.106 from 7...@ragesip.com to
i...@vm.rage.ragesip.com"
"2012-10-04T17:09:58.061000Z":235:sipXivr:INFO:rage.ragesip.com:Thread-50:00
000000:sipxivr:"SipXivr::run Bridging the call"
"2012-10-04T17:09:58.086000Z":236:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"SipXivr::run Accepting call-id
2a8ff9b0-88e9-1230-968d-00238bbdf098 from 701@192.168.5.252 to
i...@vm.rage.ragesip.com"
"2012-10-04T17:09:59.118000Z":237:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Starting voicemail for mailbox \"750\" action=\"deposit"
"2012-10-04T17:09:59.119000Z":238:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Mailbox org.sipfoundry.commons.userdb.User@6ce7ce4c Deposit
Voicemail from \"Jason Hodgen\" <sip:701@192.168.5.252>"
"2012-10-04T17:10:03.820000Z":239:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Collect::start 1 100/0/0 mask 1234567890ABCD#*i"
"2012-10-04T17:10:03.821000Z":240:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"depositVoicemail Collected digits=#"
"2012-10-04T17:10:05.719000Z":241:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"FSESI::invoke throw DisconnectException"
"2012-10-04T17:10:06.720000Z":242:sipXivr:INFO:rage.ragesip.com:Thread-51:00
000000:sipxivr:"Ending voicemail"
"2012-10-04T17:10:12.393000Z":243:sipXivr:INFO:rage.ragesip.com:Thread-52:00
000000:sipxivr:"SipXivr::run Accepting call-id
90650762-de2c0b93-60a2244@192.168.5.106 from 7...@ragesip.com to
i...@vm.rage.ragesip.com"
"2012-10-04T17:10:12.393000Z":244:sipXivr:INFO:rage.ragesip.com:Thread-52:00
000000:sipxivr:"SipXivr::run Bridging the call"
"2012-10-04T17:10:12.418000Z":245:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"SipXivr::run Accepting call-id
331b0449-88e9-1230-968d-00238bbdf098 from 701@192.168.5.252 to
i...@vm.rage.ragesip.com"
"2012-10-04T17:10:13.459000Z":246:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"Starting voicemail for mailbox \"750\" action=\"deposit"
"2012-10-04T17:10:13.460000Z":247:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"Mailbox org.sipfoundry.commons.userdb.User@52287b58 Deposit
Voicemail from \"Jason Hodgen\" <sip:701@192.168.5.252>"
"2012-10-04T17:10:15.921000Z":248:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"Collect::start 1 100/0/0 mask 1234567890ABCD#*i"
"2012-10-04T17:10:15.922000Z":249:sipXivr:INFO:rage.ragesip.com:Thread-53:00
000000:sipxivr:"depositVoicemail Collected digits=*"
"2012-10-04T17:10:16.922000Z":250:sipXivr:ERR:rage.ragesip.com:Thread-53:000
00000:sipxivr:"SipXivr::run"
java.lang.NullPointerException
at
org.sipfoundry.voicemail.mailbox.AbstractMailboxManager.deleteTempMessage(Ab
stractMailboxManager.java:84)
at org.sipfoundry.voicemail.Deposit.runAction(Deposit.java:225)
at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:53)
at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42)
at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31)
at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61)
at
org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScop
eRunnable.java:24)
at java.lang.Thread.run(Thread.java:679)
-----Original Message-----
From: sipx-users-boun...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of George Niculae
Sent: Thursday, October 04, 2012 11:06 AM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 voicemail hangup when press *
On Thu, Oct 4, 2012 at 8:16 PM, Todd Hodgen <thod...@frontier.com> wrote:
> I was trying to get to my voicemail from another phone to test
> something and when I pressed *, rather than allowing me to enter my
alternative extension
> and password it hung up on me. Using Polycom 550 and vvx500 same
results.
>
>
>
> I'd like to confirm if others see the same thing on 4.6?
>
>
>
> What I was testing was voicemails being very low volume on one phone. On
> vvx500 volume is good, on Polycom 550 volume is low. I'll dig into
> that further.
>
Can you please elaborate, is that MWI related?
>
>
> If someone can confirm the pressing of * when entering voicemail, I'd
> appreciate it.
>
I am prompted with "enter your extension" (didn't tested with lat rev but I
will), can you attach sipxivr.log file?
George
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