I am a total newbie on SipXecs. I am also green when it comes to the SIP and
VoIP PBX scene. Please excuse my seemingly simple question.
The problem that I am encountering, essentially, is that external calls cannot
be transferred to voice mail when a call is not answered. Internal calls that
were not answered were transferred to voice mail without a problem.
My setup:
- SipXecs 4.4.0 installed from the download ISO and updated to the latest
patches with yum. OS is also updated to Centos 5.8, with the latest patches.
- Phones are Linksys SPA942 only, no other phones are on the system. Only 3
phones are on the system.
- Domain: mydomain.company.com. company.com is registerd but
mydomain.company.com is local/internal and the DNS server is the Sipx PBX.
- Sipx PBX is the DHCP server, dhcp.conf file is edited to assign a limited
range of IP addresses. No other dhcp servers are on the subnet.
- The workarounds stated on the sipfoundry wiki for the SPA942 are implemented,
i.e.:
a. MOH Server: ~~mh~@mydomain.company.com
b. Message Waiting: checked
c. Mailbox ID: $USER_ID
d. Voice Mail Server: extens...@mydomain.company.com. I have also
changed mydomain.company.com to the IP address of the sipx server.
- Use internal sipXbridge to connect to my SIP trunk. SIP trunk authenticated
successfully and works.
- Router used is Linksys WRVS4400N. Port 5080 and 30000 to 31000 are forwarded
to the SipX PBX.
- Aliases are setup for these 3 phones are set for DID.
With the above setup, I can dial extensions and have their respective voice
mail kick-in when a call is not answered. Dial out and DID work as well. The
problem that I am encountering now is that voice mail does not kick-in when an
external call is not answered. Voice mail does work for internal calls, though.
I've also added domain aliases of the IP address of the PBX and
PBX.mydomain.company.com to the setup but that did not help.
I also setup one of the phones to call forward to another phone, then voice
mail. The call forwart to another extension worked but call forward to voice
mail did not.
In desperation, I also added an A record for mydomain.company.com in my DNS
server but that did not help.
Lacking the experience of sipX, VoIP PBX, SIP, and network debug tools, I hope
experienced SipXecs users can shed some on my plight.
Thank you.
Henry Kwan
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