Sorry we did not set default pin for the users. The users were imported from an 4.4 backup and 4.6 can’t reconstruct the pin from the backup.
We should have set the default pin on the restore page. Newly added users or users where I changed the pin can retrieve voicemail. _____________________________ Jan Fricke (B.Sc.) *IANT - APPLIED NGN-TECHNOLOGIES **Turn-Key VoIP/UC Solutions and More... *Fon: +49 (5331) 6794 0 Fax: +49 (5331) 6794 499 Mail: jan.fri...@iant.de Web: www.iant.de <http://www.iant.de/en/startseite> IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA IANT is Member of GROUPLINK <http://www.grouplink.de/> *Von:* sipx-users-boun...@list.sipfoundry.org [mailto: sipx-users-boun...@list.sipfoundry.org] *Im Auftrag von *George Niculae *Gesendet:* Montag, 3. Dezember 2012 14:31 *An:* Discussion list for users of sipXecs software *Betreff:* Re: [sipx-users] Can't retrieve voicemail on 4.6 HA On Mon, Dec 3, 2012 at 3:29 PM, Jan Fricke <jan.fri...@iant.de> wrote: Hi, I’ve setup a sipx 4.6 system with two servers. Media Services are running on the second server. When somebody leaves a message on my mailbox I get notified by MWI, but can’t retrieve the voicemail. The systems asks for my pin and when I enter it the voicemail system hangs up. On the second server I can see following entry in the sipxivr.log "2012-12-03T13:14:16.418000Z":157:sipXivr:ERR:sipx2.test.local:Thread-29:00000000:sipxivr:"SipXivr::run" java.lang.NullPointerException at org.sipfoundry.commons.userdb.User.isVoicemailPinCorrect(User.java:242) at org.sipfoundry.voicemail.VmEslRequestController.login(VmEslRequestController.java:158) at org.sipfoundry.voicemail.VoiceMail.voicemail(VoiceMail.java:65) at org.sipfoundry.voicemail.VoiceMail.run(VoiceMail.java:42) at org.sipfoundry.sipxivr.SipxIvrApp.run(SipxIvrApp.java:31) at org.sipfoundry.sipxivr.SipXivr.runEslRequest(SipXivr.java:61) at org.sipfoundry.sipxivr.eslrequest.EslRequestScopeRunnable.run(EslRequestScopeRunnable.java:24) at java.lang.Thread.run(Thread.java:679) Any ideas what’s wrong? Try to send profiles and check again. Do you have any failure in Job status page? George
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