Subject: Free ATM cash withdrawal from April 1, 2009
Date: Thu, 26 Mar 2009 10:04:17 +0000




KINDLY CHECK FROM THE AUTHENTIC WEBSITE AS WELL 
  
Please note that wef  01st April, 2009 ATM cards can be used in any bank’s ATM 
for  withdrawing cash without any charges. 
RBI circular in this regard is  provided below. Hope you find this useful .     
 









  



  










Date:  Mar 10, 2008




Customer charges for use  of ATMs for cash withdrawal and balance enquiry  



  

  





RBI/2007-2008/260 
DPSS No.1405 /  02.10.02 / 2007-2008 


March  10, 2008

The Chairman /  Chief Executive Officer 
(All Scheduled commercial banks  including RRBs) 

Dear  Sir 

Customer  charges for use of ATMs for cash withdrawal and balance  enquiry 

1. Automated  Teller Machines (ATMs) have gained prominence as a delivery  
channel for banking transactions in India. Banks have  been deploying ATMs to 
increase their reach. While ATMs  facilitate a variety of banking transactions 
for customers,  their main utility has been for cash withdrawal and balance  
enquiry. As at the end of December 2007, the number of ATMs  deployed in 
Indiawas 32,342.  Commensurate with the branch network, larger banks have  
deployed more ATMs. Most banks prefer to deploy ATMs at  locations where they 
have a large customer base or expect  considerable use. To increase the usage 
of ATMs as a delivery  channel, banks have also entered into bilateral or  
multilateral arrangements with other banks to have inter-bank  ATM networks. 

2. It is evident  that the charges levied on the customers vary from bank to  
bank and also vary according to the ATM network that is used  for the 
transaction. Consequently, a customer is not aware,  before hand, of the 
charges that will be levied for a  particular ATM transaction, while using an 
ATM of another  bank. This generally discourages the customer from using the  
ATMs of other banks. It is, therefore, essential to ensure  greater 
transparency. 

3. International  experience indicates that in countries such as  UK,  
Germanyand  France, bank  customers have access to all ATMs in the country, 
free of  charge except when cash is withdrawn from white label ATMs or  from 
ATMs managed by non-bank entities. There is also a move,  internationally, to 
regulate the fee structure by the  regulator from the public policy angle. The 
ideal situation is  that a customer should be able to access any ATM installed 
in  the country free of charge through an equitable cooperative  initiative by 
banks. 

4. In view of  this, RBI had placed on its website an Approach paper and  
sought public comments. The comments received have been  analysed. Based on the 
feed back a framework of service  charges would be implemented by all banks as  
under: 

  






Sr.No.



Service



Charges



(i) 


For use of  own ATMs for any purpose 


Free (with  immediate effect) 



(2) 


For use of  other bank ATMs for balance enquiries 


Free (with  immediate effect) 



(3) 


For  use of other bank ATMs for cash  withdrawals 



No bank  shall increase the charges prevailing as on December  23, 2007 (i.e. 
the date of release of Approach Paper  on RBI website) 
Banks  which are charging more than Rs.20 per transaction  shall reduce the 
charges to a maximum of Rs.20 per  transaction by March 31, 2008 
Free  - with effect from April 1, 2009.  

5. For the  services at (1) and (2) above, the customer will not be levied  any 
charge under any other head and the service will be  totally free. 

6. For the service  number (3) the charge of Rs.20/- indicated will be all  
inclusive and no other charges will be levied to the customers  under any other 
head irrespective of the amount of withdrawal.   

7. The service  charges for the following types of cash withdrawal  
transactions may be determined by the banks  themselves: 

(a) cash  withdrawal with the use of credit cards 
(b) cash withdrawal  in an ATM located abroad. 

8. Please  acknowledge the receipt of the circular. A copy of the  circular 
issued to your branches on this subject may please be  submitted to us in due 
course. 


Yours  faithfully 

(Arun  Pasricha) 
General  Manager 







  






  




 


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