On 24/8/2005, "Peter Rundle" <[EMAIL PROTECTED]> wrote: >Just after some advice / opinions about the above (on Linux of course) >for a medium sized organisation to keep track of the constant stream of >requests. > >I'm looking for a relatively simple product, have considered Bugzilla >but it's perhaps better suited to software development.
RT. There is none finer: http://www.bestpractical.com/rt/ Beauty of it is that it's incredibly email-oriented, so the end-user just fires off an email to [EMAIL PROTECTED] (or can use a web interface) and all their interaction from there is via email. Or they can use the web interface, if you like. mod_perl and works with a range of databases. -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
